Melody Wu
Frisco,TX
Summary
Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Wu Household
09.2018 - Current
- Loving and caring for our little children
Customer Relations Specialist
New York Life Insurance Co
01.2018 - 09.2018
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Product Development Coordinator
Prime Art & Jewel
07.2015 - 11.2016
- Identified opportunities for new products and improvements to existing products to increase sales.
- Conducted market research to understand customer needs and identify potential opportunities.
- Created and executed strategies to drive development and success of products.
- Maintained internal product knowledge database.
Executive Intern
Meison
08.2014 - 11.2014
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Conducted regular reviews of operations and identified areas for improvement.
Assistant Merchandiser
KIM International
08.2013 - 04.2014
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Established relationships with vendors to secure competitive pricing and discounts.
- Collaborated with sales team to identify and fulfill customer needs.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
Customer Care Specialist
Neiman Marcus Direct
07.2012 - 12.2012
- Verified accuracy of customer account information and updated when necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
Shipping Coordinator/Accounts Payable Clerk
Allied Star Trading
12.2011 - 07.2012
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Researched and identified potential new shipping vendors to explore options and acquire best rates.
Education
Bachelor of Science - Merchandising And Buying Operations
University of North Texas
Denton, TXSkills
- Product Development
- Monitor Quality
- Product Forecasting
- Oversee Vendors
- Process Improvement Initiatives
- Customer Relationship Management
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Stay at Home Mom
Wu Household
09.2018 - Current
Customer Relations Specialist
New York Life Insurance Co
01.2018 - 09.2018
Product Development Coordinator
Prime Art & Jewel
07.2015 - 11.2016
Executive Intern
Meison
08.2014 - 11.2014
Assistant Merchandiser
KIM International
08.2013 - 04.2014
Customer Care Specialist
Neiman Marcus Direct
07.2012 - 12.2012
Shipping Coordinator/Accounts Payable Clerk
Allied Star Trading
12.2011 - 07.2012
Bachelor of Science - Merchandising And Buying Operations
University of North Texas