Melody Zeiler
Office Specialist
Peculiar,MO
Summary
25+ years admirable office experience in a medical care and a non-medical care
environment. Patient-oriented Medical Office Specialist and Administrative Assistant with strong attention to detail,
professional telephone etiquette and organization skills. Efficient and skilled in tackling administrative
and patient-oriented tasks in a fast-paced environment with deep knowledge of medical terminology
and computer applications. Immense ability to handle multiple projects independently. Outstanding
ability to maintain confidentiality of patient or client information. Can work independently or in a team
setting.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Olathe Home Health and Hospice Care
01.2021 - 01.2022
- Audit employee and volunteer files weekly keeping in compliance
- Clinical staff credentialing
- Managed State licensures
- Assisted clinical staff
- Managed all employee related needs
- Backup to insurance department
- Backup to coder
- Backup to front desk
- Backup to Hospice
- Data compilation for reports
- Assisted intake department daily with referrals and rejections
- Printed records for nursing staff daily
- Filing daily
- Data entry
- Employee mileage with check requests bi-weekly
- Created reimbursement check requests
- Assist Supervisor with various tasks daily
- Mail out patient medication profiles and plan of cares daily
- Compiled reports of volunteer annual reviews and productivity
- Created binders for new volunteers
- Compiled list of patient and employee birthdays
- Courier
- Created and maintained employee phone directory
- Handled incoming/outgoing mail and deliveries
- Reviewed documents for accuracy and compliance
- Event coordinator
- Medical records
- Audit patient charts for compliance and accuracy
- Audit billing error messages weekly
- Assist every department when needed
- Handle communication messages daily
- Arranged meetings for Management
- Provided support for All departments
- Made travel arrangements for staff
- Maximized smooth office operations by All departments
- Completed clerical tasks including filing, faxing, scheduling and placing orders
- Processed invoices
Appointment and Surgery Scheduler/Medical Assistant/Medical Office Specialist
Kansas City Bone & Joint
10.2017 - 03.2020
- Front desk:
- Creating and maintaining electronic health records
- Checked patients in and out
- Collected co-pays
- Posted payments to patient account
- Verified insurance
- Verified demographics
- Scheduled follow-up appointments
- Balanced payments at the end of the day
- Started and maintained clinic procedures/Opened and closed clinic
- Sorted E-faxes to appropriate provider folders
- Transferred to being Dr
- McNamara/Originated Orthopedic Surgeon's assistant:
- Scheduled inpatient and outpatient surgeries at insurance approved facility
- Set-up rehab/home health appointments
- Made sure therapy orders were signed by the provider then faxed to the facility requesting
- Assist with specialized procedures such as PRP blood draws and injection
- Scheduled follow up and post-OP appointments
- Answered patient calls
- Called patients after procedures
- Submitted prescriptions online and in fax format
- Prescription/procedure preauthorization
- Scanned records/Operative pictures to patient chart
- Assisted the physician with various duties daily
- Kept track of provider's in-patients for when on call and for other providers on call
- Transferred to scheduling department:
- Schedule new patient and follow up appointments (60+ a day personally with only a 30 per-day minimum requirement) following each provider's personal scheduling guidelines
- Collected and verified insurance information
- New referral processing
- Kept assigned provider's schedule organized and all appointments in appropriate time slots
- Trained for a bookkeeping position for 2 weeks then COVID-19 hit the clinic and I was laid off.
Certified Medical Assistant
Summit Family and Sports Medicine
11.2016 - 10.2017
- Giving patients guidance with regards to their medications, management of diseases, home treatments and special diets
- When required, able to change dressings, apply bandages remove sutures and carry out other first aid procedures
- Maintaining the strictest level of confidentiality when interacting with patients, families, personnel and the public
- Physically fit and able to remain standing and walking around for extensive periods of time throughout the day
- Competently taking a patient's weight, height, blood pressure and accurately recording their basic medical history
Medical Office Specialist
Dermatology and Skin Cancer Center
06.2015 - 08.2016
- Front desk Team Lead over 10 other employees and 15 providers
- Established and maintained support for all co-workers regardless of credentials/status
- Creating and maintaining electronic health records
- Scheduled office visits and procedure
- Greeted and checked in patients
- Collected co-pays and applied to patient's account
- Balanced at the end of the day
- Scanned records into correct folders
- Created employee progress reports
- Created procedures for improvement
- Contract employee
Medical Office Specialist
Adult and Pediatric Dermatology Practitioners
07.2014 - 04.2015
- Checked patients in and out
- Assisted the nursing staff by ensuring patient charts are ready and available
- Billing
- Placed appointment reminder calls
- Collected co-pays and deductibles and applied to patient's account
- Verified insurance eligibility
- Scheduled appointments
- Medical Records
- Filing
- End of day balancing of all payments
- Contract employee
Medical Office Specialist
Harrisonville Family Medicine
06.2013 - 06.2014
- Scheduled and confirmed appointments, tests, treatments and other procedures
- Obtaining and updating patients' personal information
- Creating and maintaining electronic health records
- Screening and making telephone calls
- Prepared and maintained medical records
- Prepared patient billing and insurance claims
- Verified insurance information
Human Resources Manager
Crown Care Center
06.2012 - 05.2013
- Started out as the front desk receptionist and was promoted to Human Resource Director
- My duties included but not limited to:
- Overseeing HR systems
- Handling employee relations
- Ensuring compliance with regulations
- Assessing staffing needs
- Hiring employees
- New employee orientation
- Creating financial spreadsheets for Administration
Education
Certified Medical Assistant in Medical Assistant - undefined
Pinnacle Career Institute-South Kansas City
High school diploma - General Studies
Sherwood High School
Skills
- Scheduling and budgeting
- Managing the candidate sourcing and selection process
- Understanding the procedures and forms used for medical billing
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Managing physician schedules and maintaining accurate patient records
- Attention to detail
- Multi-tasking and Time Management
- Handling distractions
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Strong Organizational Skills
- Appointment Coordination
- Supply Inventory Control
- Research and Analytical Skills
- Administrative and Clerical Support
- Confidentiality and Data Protection
- Document and File Management
- Office Equipment Operation
- Transporting Files
- Employee Communications
- Report Analysis
- Correspondence Writing
- Document Sorting
- Data Entry Documentation
- Employee Training
- Travel Administration
- Advanced MS Office Suite Knowledge
- Mail Management
- Spreadsheet Management
- Payroll Administration
- 10-Key Proficiency
- Back Office Operations
- Scheduling and budgeting
- Cash Deposit Preparation
- Excel Spreadsheets
- Accounting and Bookkeeping
- Calendar Preparation
- Office Supplies and Inventory
- Highly Efficient and Productive
- Company Directory
- Remote Conferencing
- Staff Orientation and Training
- Call Prioritization
- Electronic Records Management
- Clerical Staff Oversight
- Writing and Editing Skills
- Organizing and Categorizing Data
Certification
Clinical Certified Medical Assistant
September 2016 to December 2024
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
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