Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Melody Brumfield

Compton,CA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated administrative assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Responsible and motivated employees that will enhance the education for new hires and current employees in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Security Guard

Securitas Security Service
Long Beach, CA
10.2015 - Current
  • Customer service, meet and greet, observing the company surroundings, monitoring CCTV and store inventory
  • Conducted daily security patrols of assigned areas.
  • Responded to alarms, emergencies, and disturbances.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Program Leader "ASES"

Compton Unified School District
Compton, CA
01.2018 - 12.2019
  • Assisting students with home and school work, working on school projects, mentoring and counseling children from 1- 8 grade when it comes to behavior.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.

Assistant Manager

Communications Corp Of America
Los Angeles, CA
09.2007 - 07.2010
  • Responsibilities were planning, directing and overseeing the operations and fiscal health of the business, division, and department in the company, scheduling appointment, customer service-related duties, responsible for employee weekly work schedule
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.

Sale Associate

Comcast
Riverside, CA
04.2005 - 08.2007
  • Selling company products, working with the customers with their products services and equipment
  • Custer service related duties
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Instructional Assistant

Colton Joint Unified School District
Colton, CA
10.2006 - 01.2007
  • Provided classroom support throughout planned instruction and individual lessons.
  • Assisted teachers in providing accommodations for students who need additional support.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Delivered instruction individually or in small groups with support from instructor.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Distributed textbooks, workbooks, papers and pencils to students.

Administrative Assistant I

Hollywood Roosevelt Hotel
Hollywood, CA
05.2003 - 08.2005
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Scheduled appointments between clients and customers and internal staff members.

Administrator "intern"

Housing Authroity City of Los Angeles
Los Angeles , CA
02.2005 - 07.2005
  • Answered incoming calls and responded to customer inquiries.
  • Managed office supplies inventory and placed orders when necessary.
  • Maintained filing system for important documents such as contracts and invoices.
  • Provided general administrative support to staff members.

Receptionist

Telecon
Los Angeles, CA
03.2002 - 02.2004
  • Meet and greet customers in person or over the phone, answering phones or referring inquiries direct visitors by the company directory maintain security by following company procedures monitoring log books an issuing.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled space or equipment for special programs, meetings and conferences.

Cashier Assistant

Nix Check cash
Los Angeles, CA
05.2001 - 12.2003
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Issued receipts, refunds, credits or change due to customers.
  • Interacted politely with customers to promote quality service during checkout.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.

Education

MBA - MBA Business Managment

University of Phoenix
Gardena, CA
04.2017

Bachelor of Arts - Business Marketing

University of Phoenix
Gardena, CA
08.2013

Associate of Arts - Business Administration

University of Phoenix
Gardena, CA
12.2011

Skills

  • Administrative Support
  • Bookkeeping
  • Clerical Support
  • Data Entry
  • Scheduling
  • Technical Support
  • Security Understanding
  • PC Proficient
  • Expense Reporting
  • Meeting Preparation
  • Database Administration
  • Supply Management
  • Correspondence Management
  • Professional and Polished Presentation
  • Verbal and Written Communication
  • Strategic Planning
  • Business Operations Understanding
  • Positive and Professional
  • Spreadsheet Tracking

Affiliations

Things that I do is reading and being a mother is what I love to do. A being a mother strengthen my values in life which plays a great part in the work place. Volunteering to feed the homeless, because I know what it feels to be without. helping others is one of my missions in life

Certification

  • Certified Customer Service personnel, 03/2004, 09/2004, I have received a completion certificate for customer service personnel
  • BSIS Guard Card, 10/2015, 10/2017, Will renew when it due. is the basic license issued by the California Bureau of Security & Investigation services
  • California driver’s license, 12/2018, 12/2023
  • TWIC, Present, Provides a tamper-resistant biometric credential to maritime workers requiring unescorted access to authorize areas

Accomplishments

  • A internship with Los Angeles County Housing Authority that deals with me working with the public which helped me get more familiar with what people want and their need in the community instead of a work place environment. My huge accomplishment is receiving my Master Degree I worked hard for it and one day I want but my degrees to work.

Timeline

Program Leader "ASES"

Compton Unified School District
01.2018 - 12.2019

Security Guard

Securitas Security Service
10.2015 - Current

Assistant Manager

Communications Corp Of America
09.2007 - 07.2010

Instructional Assistant

Colton Joint Unified School District
10.2006 - 01.2007

Sale Associate

Comcast
04.2005 - 08.2007

Administrator "intern"

Housing Authroity City of Los Angeles
02.2005 - 07.2005

Administrative Assistant I

Hollywood Roosevelt Hotel
05.2003 - 08.2005

Receptionist

Telecon
03.2002 - 02.2004

Cashier Assistant

Nix Check cash
05.2001 - 12.2003

MBA - MBA Business Managment

University of Phoenix

Bachelor of Arts - Business Marketing

University of Phoenix

Associate of Arts - Business Administration

University of Phoenix

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Melody Brumfield