Melody A. Smith
Arlington
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Upholsterer
Ashley Furniture Warehouse
06.2024 - Current
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Measured, cut and sewed materials to fit specifications.
- Recognized and reported defective material and equipment to shift supervisor.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
Cherry Picker/Forklift Operator
Flex-N-Gate
10.2022 - 06.2024
- Loaded and unloaded materials onto pallets safely and securely using cherry picker lift.
- Operated cherry picker to move, locate, relocate, and stack material in warehouse.
- Maintained accurate records of all inventory movements using computerized system.
- Ensured compliance with safety regulations while operating cherry picker equipment.
- Inspected cherry pickers daily for proper functioning prior to use.
Customer Service Representative
Klarna
06.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in timely manner.
- Gathered customer feedback through surveys and used data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 50 or more inbound calls, chats and emails to facilitate customer service.
Branch Manager
Enterprise Rent-A-Car
07.2015 - 05.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed approximately 30 or more incoming calls, emails and faxes per day from customers.
Call Center Representative
Advanced Call Center Technologies LLC
03.2015 - 01.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within industry or organization.
- Answered 20 or more incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Education
High School Diploma -
Parkridge Private School
Long Beach, CA04-2015
Skills
- Certified Forklift Operator
- Materials Handling
- Loading and Unloading
- Equipment Operations
- OSHA Training
- Verbal and written communication
- Vehicle Inspection
- Sales and Marketing
- Time Management
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
Timeline
Upholsterer
Ashley Furniture Warehouse
06.2024 - Current
Cherry Picker/Forklift Operator
Flex-N-Gate
10.2022 - 06.2024
Customer Service Representative
Klarna
06.2021 - 09.2022
Branch Manager
Enterprise Rent-A-Car
07.2015 - 05.2021
Call Center Representative
Advanced Call Center Technologies LLC
03.2015 - 01.2019
High School Diploma -
Parkridge Private School
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