Melody Powell
Summary
Goal-oriented Manager commended for first-rate leadership, communication and multitasking abilities. Offering 20 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
27
27
years of professional experience
Work History
AppleCare College, Team Manager
Apple Inc.
05.2018 - Current
- Served as Workday Business Champion, supporting education, communications, and the successful roll out of Workday.
- Acted as the Area Manager Point of Contact, liaised with Team Managers and Advisors providing support on multiple occasions throughout the year.
- Led initiatives in Employee Engagement, Career Development and Best Practices, resulting in 8 Career Experiences, 2 Rotations and 4 Permanent Job Offers within the College Org.
- Collaborated on quarterly recognition events, including nominee selection and prize tracking, with the One Connection Team Managers and Business Area Manager.
- Partnered with Onboarding and recruitment to organize live virtual information sessions for potential new hires.
- Manage KPI's, conduct Investigations, and administer recognition or coaching as appropriate for performance management.
- Recognized as an Everyday Hero for demonstrating a "one team" mentality and proactive willingness to support colleagues.
AppleCare Continuity, Team Manager
Apple, Inc.
08.2015 - 05.2018
- Managed quarterly orders for Apple Swag, including selection, mailing, and order tracking.
- Created a monthly employee recognition program to acknowledge top performers with a certificates of achievement and celebratory awards meetings.
- Ensured timely completion of weekly LOA trackers to monitor Return to Work and medical certification timelines.
- Provided comprehensive time and attendance tracking for Advisors with various job accommodations, ensuring accurate reporting of attendance records, Shifts and Intermittent Leave of Absences.
Credit, Collection & Fraud, Operations Manager
AT&T Wireless
04.1997 - 08.2013
- Collaborated with Human Resources to develop interview questions, facilitate panel interviews for managers, and provide hiring recommendations.
- Manged Agent National Retailer Program for phone demo equipment, including phone activation, invoicing, and inventory management.
- Implemented a Team Manager schedule bidding process for vacation and weekend rotations, including development of a yearly calendar to manage vacations and weekend rotations.
- Conducted quarterly ergonomic desk evaluations with employees, arranging for the procurement of ergonomic equipment and providing training on the its use.
Education
Bachelor of Science - Business Management
University of Phoenix
Gardena, CA02.2010
Certification - Call Center Management
AT&T Manager Academy
Cerritos, CA06.2000
Skills
- Business Operations Management
- Scheduling and Calendar Management
- Staff Training and Development
- Succession Planning
- Teamwork and Collaboration
- Administration and Reporting
Timeline
AppleCare College, Team Manager
Apple Inc.
05.2018 - Current
AppleCare Continuity, Team Manager
Apple, Inc.
08.2015 - 05.2018
Credit, Collection & Fraud, Operations Manager
AT&T Wireless
04.1997 - 08.2013
Bachelor of Science - Business Management
University of Phoenix
Certification - Call Center Management
AT&T Manager Academy
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