Melody Dy

Detail-oriented Pre-Analytic Lab Assistant skilled in accessioning, ensuring accurate specimen documentation, labeling, and maintaining sample integrity. Proficient in efficient sample processing, storage, and adherence to quality control protocols, contributing to accurate laboratory analyses.

In charge of coordinating appointments, procedures, and scheduling in a hospital. Collaborates with departments, healthcare professionals, and patients to optimize resource use. Key tasks include organizing appointments, managing databases, addressing scheduling conflicts, and ensuring effective communication for informed and smooth operations.

Effectively oversees daily operations of a retail store and call center, ensuring exceptional customer service. Manages staffing, optimizes store inventory, and enhances call center efficiency. Implements strategic measures in the call center, including performance metrics and training sessions, fostering overall efficiency and customer satisfaction. Balanced diverse challenges, ensuring a unified approach to customer service, sales, and operational excellence throughout the entire business.

Proficiently blend leadership and marketing functions to contribute to daily operations management while spearheading marketing initiatives, overseeing tasks, and supervising staff. Developed and executed marketing strategies, coordinating promotional campaigns, managing social media platforms, and analyzing marketing metrics. With a distinctive skill set, I effectively unite operational and promotional aspects, creating a cohesive and efficient approach to team management and marketing endeavors within the business.

Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Retained and ensured proper handling and care of 150 existing client accounts.