Melodye Johnson
Charlotte,NC
Summary
Outgoing professional with over 20 years' experience in international trade and management. Strong strategic planner and problem solver embracing change while meeting challenges with effective solutions. Adept at working in small start-up companies and diverse international corporations.
Overview
18
18
years of professional experience
Work History
Branch Manager
Point Global Logistics LLC
03.2024 - Current
- Oversaw daily branch operations, ensuring compliance with company policies and industry regulations.
- Managed team performance through effective training, coaching, and mentoring initiatives.
- Developed strategic plans to enhance operational efficiency and customer satisfaction.
- Implemented cost-control measures that improved budget adherence without sacrificing service quality.
- Coordinated cross-functional teams to streamline processes and enhance communication across departments.
- Established key performance indicators to monitor branch success and drive accountability among staff.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
Savino Del Bene Usa Inc
11.2022 - 02.2024
- Foster a positive work environment and provide strong leadership
- Oversee all personnel matters, including hiring, staff training and planning
- Ensure compliance with all laws and regulations from governing bodies such as US CBP, TSA, IATA, FMC, OSHA, and others
- Optimize branch transactions, increase sales, and decrease costs
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Responsible for P&L, encompassing activities in the field of accounting, financial controlling, and strategic planning
- Engaged employees in business processes with positive motivational techniques.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Import Manager
DSV (Panalpina) Air and Sea
11.2019 - 07.2022
- Managed import teams in charge of critical US Imports for several multi-billion-dollar pharmaceutical companies
- Transitioned clients and teams in the corporate merger of DSV/Panalpina 2019 seamlessly
- Successfully managed those teams and clients through another challenging transition to remote working during the global pandemic
- Developed specialized strategies that could be implemented remotely as well as on-site to maintain team productivity and cost management while ensuring supply chain integrity.
- Coordinated closely with sales teams to understand customer needs and tailor product offerings accordingly.
- Developed tracking reports, which alleviated customer calls and boosted time savings.
Ocean Team Lead/Specialist
Panalpina
12.2016 - 11.2019
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
Specialist International Freight Forwarding Ocean Exports
MG Maher company of Livingston International
04.2013 - 04.2015
- Directed trade accounts for Hazmat chemical ocean exports
- Worked with warehouses/plants, draymen, and shipping lines to adhere to DOT, IATA, and IMDG regulations
- Prepared/negotiated competitive rate quotes for the client and oversaw all cost management during the export process
- Provided solutions to meet customer expectations through process improvement within government regulations.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Manager Customs Service for Operations/Senior International Relocation Coordinator
Diamond Worldwide Relocation
06.2007 - 04.2013
- Managed and trained coordinators for personal international relocations (Corporate transfers, diplomatic relocations, and military personnel)
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated packing and loading of household goods/commercial shipments with moving companies, sold and filed insurance coverage, booked freight with carriers, prepared airway bills/ocean bills of lading instructions and Shippers' Export Declarations while meeting all governmental customs requirements at both origin and destination
- Calculated accurate expenses and submitted competitive proposals to secure business
- Liaised with all parties involved in the process: air/ocean carriers, brokers, warehouse, insurance providers, embassies, US Customs, and draymen.
Education
Bachelors of Arts/Political Science - International Relations
Winthrop University
Rock Hill, SC01.1996
Skills
- Client Relationship Management
- Goals and performance
- Attention to Detail
- Employee Development
- Financial Oversight
- Strategic Communication Management Professional
- Staff Management
- Process Implementation
- Prioritizing and Planning
- Workflow Coordination
Key Proficiencies
- Team Management – Training
- Operations Management
- Intl Freight Forwarding (Ocean/Air-Import Export)
- Supply Chain
- Domestic Logistics-Overland
- Cost Management
- Freight Rates-Quotes-Procurement
- Client Interfacing
- Process Improvement
- Pharma/Cold Storage and Hazmat-Risk Assessment
- SAP, CargoWise, Microsoft Word, Excell, PowerPoint, Teams, Access and Outlook
Timeline
Branch Manager
Point Global Logistics LLC
03.2024 - Current
Branch Manager
Savino Del Bene Usa Inc
11.2022 - 02.2024
Import Manager
DSV (Panalpina) Air and Sea
11.2019 - 07.2022
Ocean Team Lead/Specialist
Panalpina
12.2016 - 11.2019
Specialist International Freight Forwarding Ocean Exports
MG Maher company of Livingston International
04.2013 - 04.2015
Manager Customs Service for Operations/Senior International Relocation Coordinator
Diamond Worldwide Relocation
06.2007 - 04.2013
Bachelors of Arts/Political Science - International Relations
Winthrop University
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