Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills. Adept at documenting strengths in building and maintaining relationships with diverse range of stakeholders in dynamic fast paced settings. Proficient in using independent decision-making skills and sound judgment to positively impact company success including streamlining operations to decrease costs and promote organizational efficiency.. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Melody F. Balicki
New York,NY
Summary
Overview
17
years of professional experience
1
Certification
Work History
Chicago Sailboat ChartersChicago, NY
Office Manager
03.2021 - Current
Job overview
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created training documents and overall training program
- Manage over 100 customer calls per day.
- Increased sales by 30% over 3 months
- Overseeing hiring of admins
- Payroll, billing, pro-ration, and refunds
- Last minute scheduling of captains / crew for short notice charters
- Manage "last minute" availability of captains / crew / admins during periods of high demand.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered performance reviews, recommending additional training or advancements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reported to senior management on organizational performance and progress toward goals
- Developed detailed plans based on broad guidance and direction.
- Developed and maintained successful relationships with vendors, suppliers and contractors
GenesysNew York, New York
Wellness Coach, Voice Agent
11.2018 - 03.2023
Job overview
- Responsible for planning and leading 14 workshops per week both in-person and virtual various locations
- Location Coordinator – maintain, arrange, and coordinate repairs for
- Update marketing materials, manage staff, order, and organize inventory
- Chat and Voice Support – provided Online Chat and Voice support for WW members to include WW App, membership, and social media platform issues
- In charge of merchandising, inventory, and ordering of all products
- CRM/Teleopti/Bold 360 Trained
- Created and submitted weekly team and agent reports
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Amazon / Whole FoodsWheaton, IL
Foods Associate
12.2019 - 03.2020
Job overview
- Executed over 90 orders per day
- Assisted with training over 60 new employees daily.
- Assisted with flow of execution strategies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Implemented and maintained quality control processes
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems
- Developed and maintained courteous and effective working relationships
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Demonstrated leadership skills in managing projects from concept to completion
- Adaptable and proficient in learning new concepts quickly and efficiently
- Learned and adapted quickly to new technology and software applications
- Skilled at working independently and collaboratively in a team environment
- Strengthened communication skills through regular interactions with others
- Resolved problems, improved operations and provided exceptional service
- Worked well in a team setting, providing support and guidance
West Elm DesignerOakbrook , IL
Lead Interior Designer, • Design Consultant
06.2019 - 03.2020
Job overview
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent
- Increased revenue by 30% of total store sales
- Managed over 30 customer calls daily.
- Assisted and created marketing /merchandising schematics.
- Assist with training of staff in design software and POS systems.
- Prepared product and layout documents implementing diverse design concepts
- Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products
- Illustrated visual concepts during client presentations through detailed plans and sketches
- Communicated product information, installation methods and product upgrade options
- Developed space planning concepts, color palette selections, and textile presentations
- Researched and stayed current on industry trends to incorporate new products into designs
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation
- Selected furniture, lighting and accessories to enhance design concepts
- Conducted client consultations to understand requirements and preferences
- Participated in furniture selection and documentation of specifications.
Jimmy John's Gourmet Sandwiches FranchiseChicago, NY
Owner/Operator
09.2007 - 05.2019
Job overview
- Owned and operated three franchise locations
- Responsible for over 60 employees, created and implemented training and auditing programs
- Oversaw daily operations, vendor relationships and corporate communications
- Responsible for human resources, customer experience, and regional marketing campaigns
- Responsible for planning and general managing of all build outs of new locations
- Responsible for vendor payouts and billing
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Consulted with customers to assess needs and propose optimal solutions
- Fostered strong professional network and partnership building skills to connect with quality leads
- Trained and motivated employees to perform daily business functions
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Performed statistical analyses to gather data for operational and forecast team needs
- Prepared annual budgets with controls to prevent overages
- Assessed income and expenses and adapted plans to improve profit levels
- Kept all building areas and equipment functional and well-organized to promote business performance
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries
- Increased revenue across locations by 10% year over year
Chicago Jazz PhilharmonicChicago, IL
Director of Education
06.2006 - 06.2010
Job overview
- Musician in orchestra
- Line producer for orchestra productions and recordings
- Responsible for curriculum development and implementation
- Developer of summer camp program and infrastructure
- Assisted with and created programming for outreach programs including tutoring and performances
- Created outreach program worked with 400 students in 2 schools increasing to 4000 students in 7 schools.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency
- Established and updated objectives and tools for overall program and each department to enhance operations
- Observed teachers and students in classrooms to gather data and improve instruction
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned
- Managed budget of $100,00 for Music Instruction instruction of 4000 students
- Designed or used assessments to monitor student learning outcomes.
- Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution
Education
University of Illinois
Bachelor of Science from Music Education
1995
University Overview
GPA: 4.57 / 5.0
Skills
- Scrum Master Certification
- Workflow planning
- Office management
- Technical Support
- Policy and procedure modification
- Revenue Generation
- Cultural development
- Staff training/development
- Client communication
- Operations Management
Accomplishments
Accomplishments
- Developed and instituted employee training and retention initiative that reduced personnel turnover by 75% within 1 year.
- Coordinated 20 special public and private events.
- Advanced from Design Associate to Lead Designer within 5 months for increasing store sales by 30%.
- Supervised team of over 60 staff members.
- Named "Business of the Year" in 2009.
- Increased net revenue by 60% by spearheading and leading a comprehensive marketing campaign.
Additional Information
Additional Information
- Top 100 Franchisee 2009 Entrepreneur and Small 2009 Business of the Year Outstanding Chicagoland Music Educator 2004, Who's Who in Education
Certification
- Certified Scrum Master
- Certified Teaching License
Timeline
Office Manager
Chicago Sailboat Charters
03.2021 - Current
Foods Associate
Amazon / Whole Foods
12.2019 - 03.2020
Lead Interior Designer, • Design Consultant
West Elm Designer
06.2019 - 03.2020
Wellness Coach, Voice Agent
Genesys
11.2018 - 03.2023
Owner/Operator
Jimmy John's Gourmet Sandwiches Franchise
09.2007 - 05.2019
Director of Education
Chicago Jazz Philharmonic
06.2006 - 06.2010
University of Illinois
Bachelor of Science from Music Education
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