Melody J Timmons-Prout
Windsor Mill,MD
Summary
Dynamic leader and advocate with extensive experience in affordable housing and community outreach. Excelled in developing client-centered programs and leveraging motivational interviewing to foster empowerment. Skilled in conducting assessments and navigating housing resources, achieving significant client progress and high satisfaction rates. Demonstrates exceptional counseling and coordination abilities, driving impactful community change.
Overview
9
9
years of professional experience
Work History
Housing Mobility Counselor, Team Lead
Baltimore Regional Housing Partnership
01.2023 - Current
- Delivered specialized workshops and training sessions to optimize client outcomes and enhance client success
- Effectively managed a portfolio of 50 to 100 clients creating personalized counseling plans for clients focusing on achieving both short-term and long-term goals.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling and affordable housing field.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
Leasing Professional
Mission Rock Residential
08.2021 - 12.2022
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Organized 10 to 20 property showings, scheduled appointments and replied to weekly inquiries
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed and followed up on tenant renewal notices.
Assistant Property Manager
Bmore Management
01.2016 - 03.2021
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed single-family and multi-family homes to potential tenants and answered questions regarding community.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Oversaw a diverse portfolio comprising of 200 single-family residences and 15 multi-family properties
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Escalated major issues to property manager for immediate remediation.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed security deposit refunds.
Education
Bachelor of Science - Counseling And Human Services
Stevenson University
Owings Mills, MD05.2020
Certificate - MD 60-Hour Real Estate Salesperson Course
The Community College of Baltimore County
Catonsville, MD07.2018
Associate of Arts - General Studies
The Community College of Baltimore County
Catonsville, MD06.2014
Skills
- Affordable housing programs knowledge
- Community Outreach
- Service referral
- Conducting assessments
- Educating families
- Counseling
- Community resources navigation
- Trauma-informed care
- Housing resources
- Conducting home visits
- Case coordination & case management
- Motivational Interviewing
Timeline
Housing Mobility Counselor, Team Lead
Baltimore Regional Housing Partnership
01.2023 - Current
Leasing Professional
Mission Rock Residential
08.2021 - 12.2022
Assistant Property Manager
Bmore Management
01.2016 - 03.2021
Bachelor of Science - Counseling And Human Services
Stevenson University
Certificate - MD 60-Hour Real Estate Salesperson Course
The Community College of Baltimore County
Associate of Arts - General Studies
The Community College of Baltimore County
Similar Profiles
Reathe RahimReathe Rahim
Eligibility and Recertification Specialist at District of Columbia Housing AuthorityEligibility and Recertification Specialist at District of Columbia Housing Authority
Tyone Madison-AndersonTyone Madison-Anderson
Hospitality Team Member at Downtown Partnership of BaltimoreHospitality Team Member at Downtown Partnership of Baltimore
SIMONE POPESIMONE POPE
Associate, Affordable Housing and Consumer Empowerment at Housing Partnership NetworkAssociate, Affordable Housing and Consumer Empowerment at Housing Partnership Network