Melody Kazarian
Austin,Tx
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
16
16
years of professional experience
Work History
Travel Agent
Independent Contractor/Consultant
03.2022 - Current
- Plan and sell transportation, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
- Book transportation, make hotel reservations and collect payment/fees
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Deal with occurring travel problems, complaints or refunds
- Attend travel seminars to remain updated with tourism trends
- Enter data into software and maintain client files
- Network with tour operators
- Maintain statistical and financial records
- Meet profit and sales targets.
Notary Public Signing Agent
Independent Contractor
03.2021 - Current
- Provide mobile notary public services to lawyers, loan officers, title companies, lenders, and construction companies.
Logistics and Coordination Manager/HR Manager
Hewlett Packard Enterprise
12.2016 - 12.2022
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Supervised and mentored direct reports and developed talented HR teams.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Coordinated technical training and personal development classes for staff members.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Distributed employee engagement surveys to identify areas of improvement.
- Increased employee retention by 8%.
- Increased customer retention by 11%.
Office Manager/HR Generalist
Vector Marketing
08.2013 - 12.2016
- Hired, coached, developed, and trained incoming receptionists and call center representatives
- Interviewed and hired sales representatives and call center agents
- Supervised, delegated, and distributed tasks to employees
- Ordered and distributed office supplies while adhering to fixed office budget
- Signed off on financial documents and internal and external invoices
- Managed payroll and bookkeeping
- Acting as point of contact between CEO and internal and external contacts
- Delivered performance reviews, recommending additional training or advancements.
- Controlled finances to lower costs and keep business operating within budget.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Increased agent productivity by 12%.
Call Center Supervisor/Trainer
TeenMania
08.2011 - 08.2013
- Providing leadership, management, and guidance to all Call Center staff
- Conducting staff performance reviews
- Increased customer satisfaction by 28%
- Handling customer complaints
- Ensuring high quality and accuracy of work from call center staff
- Putting together daily performance reports for senior managers
- Liaising with Call Center management team to monitor effectiveness of service policies and practices
- Troubleshooting any operational problems
- Tracking number of inbound calls.
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Monitored front areas so that questions could be promptly addressed
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Education
Bachelor of Arts - Business Management
12.2015
Skills
- Applicant Tracking System
- Offer Letters
- Human Resources Information System
- Employee Relations
- Talent Management
- Employee Grievances
- Labor Relations
- Human Resources Management
- Employment Law
- Workforce Planning
- Succession Planning
- HR Policies & Procedures
- New Hire Orientation
- HR Systems
- Certified Employee Benefit Specialist
- Certified Safety Professional
- Certified Payroll Professional
- Professional in Human Resources
- Certified Compensation Professional
- OSHA 30
- Credentialing
- New Hire Training
- Workforce Management
- Safety Auditing
- Auditing
- Policy Development
- Policy Implementation
- Account Reconciliation
- Accounts Payable/Receivable
- Account Management
- Payroll Management
- Discretion
- Listening
- Financial Analysis
- Financial Reporting
- Event Planning
- Salary Negotiation
- Contract Negotiation
- Negotiation
- Dispute Resolution
- Complaint Resolution
- Conflict Resolution
- Problem Solving
- Call Center Management
- Claims Management
- Management Development
- Process Development
- Organizational Development
- Curriculum Development
- Staff Development
- Leadership Development
- Program Development
- Tax Planning
- Payroll
- Collective Bargaining
- Reconciliations
- General Ledger
- Reconciliation
- Open Enrollment
- Workforce Development
- Spreadsheets
- Microsoft Excel
- Microsoft Office 365
- Recordkeeping
- Discharge Planning
- Purchasing
- Quality Control
- Quality Assurance
- Leadership
- HR Leadership
- Onboarding
- Background Checks
- Employee Investigations
- Investigation
- Workplace Investigations
- Statistics
- Liaison
- HR Compliance
- Safety Compliance
- Legal Compliance
- Strategic Planning
- Reporting
- Documentation
- Accounting
- Budgeting
- Budget Management
- Budget Planning
- Teaching
- Team Management
- Team Building
- Teamwork
- Training and Development
- I-9 Forms
- Performance Reviews
- Performance Evaluation
- Performance Improvement
- Performance Management
- Initiative
- Verbal Communication
- Time Management
- Punctual
- Communication Skills
- Delegating
- Project Planning
- Critical Thinking
- Analytical skills
- Employee Training
- Designing
- Systems Administration
- Business Processes
- Prioritizing
- Collaboration
- Organization Procurement
- Project Management
- Scheduling
- Budget Forecasting
- Business Administration
- Proposals
- Consulting
- Billing
- Collections
- Decision Making
- Computer Skills
- Staff Supervision
- Strategy Development
- Supply Chain
- Employee Sourcing
- Process Improvement
- Client Relations
- Writing Skills
- Organization
- Presentation
- Healthcare Management
- Customer Service
- Operations
- Inventory Control
- Logistics
- Salesforce
- Leadership Training
- Front End
- Travel Planning
- Travel Agent
- 3PL
- Microsoft Outlook
- Microsoft PowerPoint
- Senior Professional in Human Resources
- Word Processing
- Resource Management
- Data Analytics
- Problem Resolution
- Customer Satisfaction
- Written Communication
- Flexibility
- Expense Reports
- Corrective Actions & Preventative Actions
- Invoicing
- Business Intelligence
- Interpersonal Skills
- Continuous Improvement
- Interviewing
- Coaching
- Driving
- Distribution
- Diversity & Inclusion
- Goal Oriented
- Microsoft SharePoint
- Benefits Administration
- Firing
- Safety Training
- File Management
- Education Experience
- Employee Recognition
- Information Technology
- Windows
- Data Analysis
- HR Policies
- E-Verify
- Finance
- Product & Engineering Operations
- Mentoring
- Salary Administration
- Public Speaking
- Presenting
- Customer Relations Management
- Prospecting
- Investment Management
- Microsoft Word
- Business Strategy
- Fair Labor Standards Act
- Counseling
- Employee Engagement
- Acquisitions
- Talent Acquisition
- Job Analysis
- Human Resource Management
- Networking
- Talent Development
- Learning Management System
- LMS
- General Office Duties
- Office Work
- Business Correspondence
- Correspondence
- Strategic Sourcing
- Contract Management
- Staffing
- Root Cause Analysis
- Root Cause
- Relationship Management
- Program Management
- Customer Relationship Management
- Cost Reduction
Timeline
Travel Agent - Independent Contractor/Consultant
03.2022 - Current
Notary Public Signing Agent - Independent Contractor
03.2021 - Current
Logistics and Coordination Manager/HR Manager - Hewlett Packard Enterprise
12.2016 - 12.2022
Office Manager/HR Generalist - Vector Marketing
08.2013 - 12.2016
Call Center Supervisor/Trainer - TeenMania
08.2011 - 08.2013
Northwest Vista College - Bachelor of Arts, Business Management
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