Melody K. Sheppard
Laurinburg,NC
Summary
Results-driven senior level professional with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Office Manager
Averitt's Electric
12.2024 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Updated reports, managed accounts, and generated reports for company database.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Marketing Specialist
Scotia Village
12.2021 - 11.2024
- Tracked trade show expenses to maintain budget.
- Onboarded new team members and coached personnel in marketing tasks.
- Researched and evaluated potential new markets and products.
- Tracked key performance indicators to measure success of campaigns.
- Developed questionnaires and facilitated focus group discussions.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Utilized specialized software to capture and process data.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Community Outreach Coordinator
Habitat for Humanity Restore
10.2019 - 12.2021
- Wrote content for newsletters, social media pages and informational packets.
- Connected individuals with available and relevant resources.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Created and implemented community-based programs to improve education or fill specific needs.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
Accounts Payable Assistant
Cumberland Tractor Company
11.2016 - 10.2019
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Input financial data and produced reports using Chrome River.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
Vice President of Operations
Norton Insurance Agency
11.2008 - 07.2016
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Supported project management team for optimal performance.
- Drove team engagement to achieve aggressive company targets.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Established performance goals for department and outlined processes for achievement.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Insurance Agency Manager
Nationwide Insurance Company
05.2002 - 11.2008
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Associate of Science -
Richmond Community College
Hamlet, NC05-2024
Skills
- Business operations management
- Staff training and development
- Business recordkeeping
- Credit and collections
- Sales support
- Payroll processing
- Financial administration
- Account reconciliation
- HR services
- In-depth knowledge of HR compliance
- Advertising
- Campaign execution
- Market forecasting
- Preparing contracts
- Vendor management
- Customer relationship management (CRM)
- Regulatory monitoring
- Benefits administration
Certification
- CNP - Certified Notary Public.
- PHR - Professional in Human Resources
Timeline
Business Office Manager
Averitt's Electric
12.2024 - Current
Marketing Specialist
Scotia Village
12.2021 - 11.2024
Community Outreach Coordinator
Habitat for Humanity Restore
10.2019 - 12.2021
Accounts Payable Assistant
Cumberland Tractor Company
11.2016 - 10.2019
Vice President of Operations
Norton Insurance Agency
11.2008 - 07.2016
Insurance Agency Manager
Nationwide Insurance Company
05.2002 - 11.2008
Associate of Science -
Richmond Community College
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