Melody Marie Gonzales
Abilene
Summary
Results-driven dispatch coordinator with a track record of maintaining strong vendor relationships and resolving customer complaints effectively. Known for organizational skills and ability to support team members in achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Lone Star Car Brokering
Dispatch Supervisor
Abilene
01.2022 - Current
- Coordinated daily dispatch operations for timely delivery of goods.
- Communicated with drivers to address issues and provide support.
- Trained new staff on dispatch procedures and software systems.
- Maintained accurate records of shipments and deliveries in the system.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Investigated customer inquiries regarding delivery status or delays.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Received or prepared work orders.
- Mentored junior team members and managed employee relationships.
Education
Certification - Entrepreneurship
Wolff Center For Entrepreneurship
Houston TX01-2022
Skills
- Delivery coordination
- Dispatch software
- Record keeping
- Customer resolution
- Driver communication
- Logistics management
- Problem solving
- Conflict resolution
- Multitasking Abilities
- Computer skills
- Leadership
Timeline
Lone Star Car Brokering
Dispatch Supervisor
01.2022 - Current
Certification - Entrepreneurship
Wolff Center For Entrepreneurship