Melody McGuire
Lebanon
Summary
I am a proven leader with a track record of enhancing customer satisfaction and streamlining operations throughout my work history. I am skilled in multiple POS systems and their operation while fostering a service-oriented mindset. I excel in creating collaborative environments and implementing innovative solutions. I have achieved significant improvements in workflow efficiency and team productivity, demonstrating a strong ability to anticipate and meet customer needs. I pride myself on my ability to create and contribute to a healthy, positive work environment as a reliable team member/leader.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
.
07.2023 - Current
Bartender Shift Manager
Gano Tavern
01.2021 - 07.2023
- Addressed operational challenges by implementing creative solutions to improve workflow.
- Anticipated customer needs to provide tailored recommendations and enhance satisfaction.
- Engaged with patrons to create a memorable environment, encouraging repeat visits.
- Developed contingency plans to manage unexpected situations without service disruption.
- Managed ordering and receiving of supplies to minimize waste and ensure availability.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
E-Commerce Supervisor
Kroger
01.2019 - 06.2023
- Coordinated cross-functional teams for successful product launches and promotional events.
- Advised on user interface design improvements, resulting in a more intuitive and enjoyable online shopping experience for customers.
- Ensured compliance with industry regulations regarding user privacy, payment processing, and shipping practices.
- Spearheaded initiatives for enhancing customer loyalty through personalized experiences, targeted promotions, and rewards programs.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bar Manager
Wetherington Golf and Country Club
09.2016 - 01.2020
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Streamlined inventory processes by utilizing inventory management software and conducting regular audits.
- Analyzed consumption trends to optimize product selection and minimize excess stock.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
Associate of Arts - Culinary
Columbus State Community College
Columbus, OH05-2012
Associate of Applied Science - Addiction Sciences
Clark State Community College
Beavercreek05-2026
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Scheduling staff
- Health and safety
- Employee coaching
- Customer service
- Engaging personality
- New hire training
- Highly reliable
- Service-oriented mindset
- Clear and effective communication
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- EcoSure Health Department Intelligence Certificate – Ecolab EcoSure.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Professional Bartender's License/Certificate – State-specific boards or recognized bartending schools.
- ServSafe Food Handler's Certification
Timeline
Stay at Home Mom
.
07.2023 - Current
Bartender Shift Manager
Gano Tavern
01.2021 - 07.2023
E-Commerce Supervisor
Kroger
01.2019 - 06.2023
Bar Manager
Wetherington Golf and Country Club
09.2016 - 01.2020
- Serve It Up Safe! Certification – Serve It Up Safe!.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- EcoSure Health Department Intelligence Certificate – Ecolab EcoSure.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Professional Bartender's License/Certificate – State-specific boards or recognized bartending schools.
- ServSafe Food Handler's Certification
Associate of Arts - Culinary
Columbus State Community College
Associate of Applied Science - Addiction Sciences
Clark State Community College
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