Melody (Missy) Morgan
Peru,IN
Summary
Accomplished and certified Senior Pharmacy Technician with over 16 years experience in retail pharmacy environments, and nearly 4 years hospital pharmacy experience.
Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Certified Pharmacy Technician
Community Howard Regional Health
Kokomo, IN
06.2019 - Current
- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Count, measure and compound medications following standard procedures.
- Count and label prescriptions with correct item and quantity.
- Stock, label, and inventory medication to keep accurate records.
- Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepare IV administered medications using aseptic technique, complying with both JCAHO guidelines and policy and procedures in regards to handling and preparing medications.
- Prepare oral solutions, ointments and creams, chemotherapeutic agents, compound nutritional solutions and large volume of intravenous mixtures.
- Regularly inspected refrigerators in nursing units for recyclable IV's and medications. Return medications from nursing units back to the pharmacy.
- Generate medication labels for refilling crash carts, restocking Omnicell units and other medications below par levels.
- Complete prepackaging of bulk medications.
- Restock drugs to Omnicell machines in surgical operating areas, and nursing units thru out the hospital.
- Assist the pharmacist in the preparation and distribution of narcotic and controlled substances to hospital areas.
- Manage crash carts for safe usage.
- Assist in training other technicians.
- Assist pharmacist when needed.
- Maintain work area in neat, clean, orderly and safe manner.
Assistant Pharmacy Manager
Walgreens
Kokomo, Indiana
04.2006 - 05.2019
- Required to hold pharmacy technician license
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received payment from customers and processed credit card transactions when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Oversaw team of 25 employees
- Trained and mentored new employees.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Directed customers to correct store locations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Opened inventory boxes and restocked shelves
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Designed and built displays to generate customer interest in store merchandise.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Received and counted money.
- Processed cash, credit, debit, and check payments.
- Counted out cash drawers and balanced totals.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Accepted and processed customer returns.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored and restricted access to keys to maintain store security.
Walgreens Associate
Walgreens
Kokomo, IN
04.2003 - 04.2006
- Operated equipment such as scanners and scales correctly during checkout process.
- Provided customer service support for inquiries, complaints, and returns.
- Ensured compliance with company safety regulations at all times while on the job.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Identified opportunities for process improvement and cost savings initiatives.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Helped customers locate items within the store using the inventory system.
- Handled incoming calls from customers regarding orders or other inquiries.
Night Shift Key Holder
B&B Corner Store
WALTON, Indiana
09.2001 - 12.2002
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Received and counted money.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
High School Diploma -
Lewis Cass Jr-Sr High School
Walton, IN05.1987
No Degree - Elementary Education
Indiana University Kokomo
Kokomo, INSkills
- Patient confidentiality
- Confidentiality and HIPAA
- Intravenous Admixture Preparation
- Manual and Automated Medication Dispensing
- Workflow Optimization
- Team collaboration
- Medication dispensing
- Secure storage of medications
- Receive incoming supplies
- Knowledge of controlled substances laws and requirements
- Communicate with nursing and other health care workers to improve patient care
Timeline
Certified Pharmacy Technician
Community Howard Regional Health
06.2019 - Current
Assistant Pharmacy Manager
Walgreens
04.2006 - 05.2019
Walgreens Associate
Walgreens
04.2003 - 04.2006
Night Shift Key Holder
B&B Corner Store
09.2001 - 12.2002
High School Diploma -
Lewis Cass Jr-Sr High School
No Degree - Elementary Education
Indiana University Kokomo