Melody Quesada Curtis
Port St Lucie,FL
Summary
Organized Patient Service Representative with multiple years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Med Florida Medical Centers
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for medications, appointments, and company information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
ADMINISTRATIVE ASSISTANT
Not Alone Homecare
04.2021 - 06.2022
- Manage day to day office and field operations
- Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
- Create, and release weekly schedule for all caregivers
- Deal with client phone calls
- Contact care providers and clients regarding day-to-day changes
- Enter staff and client information into a scheduling database
- Maintain staff and client database.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Science - Healthcare Administration
Indian River State College
Ft. Pierce, FL12.2024
Associate of Arts - Buisness
Indian River State College
Ft. Pierce, FL04.2022
Skills
- Strong Organizational Skills
- Ease with Computers and Technology
- Efficiency with Word and Excel
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- EMR Systems
- Payment Collection
Certification
- CMAA
- EKG
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Med Florida Medical Centers
06.2022 - Current
ADMINISTRATIVE ASSISTANT
Not Alone Homecare
04.2021 - 06.2022
Bachelor of Science - Healthcare Administration
Indian River State College
Associate of Arts - Buisness
Indian River State College
Similar Profiles
Phara JacobPhara Jacob
Student Nurse Extern - Behavorial Health / Acute Care at HCA JFK North Medical CenterStudent Nurse Extern - Behavorial Health / Acute Care at HCA JFK North Medical Center
Zyquieria GibbsZyquieria Gibbs
Healthcare Data Analyst at North Florida Medical CentersHealthcare Data Analyst at North Florida Medical Centers
Felicia DenmarkFelicia Denmark
Licensed Practical Nurse at North Florida Medical CentersLicensed Practical Nurse at North Florida Medical Centers
Shawn HarmonShawn Harmon
Parts Consultant at Bev Smith KiaParts Consultant at Bev Smith Kia
James AgnerJames Agner
Plumber at Jensen Beach PlumbingPlumber at Jensen Beach Plumbing