MELODY R. CHITUKUTUKU
Bethesda,MD
Summary
Dedicated professional with a strong work ethic and adaptability, consistently delivering exceptional customer service. Proven ability to work independently while mastering new skills rapidly. Recognized for outstanding time management and multitasking abilities, ensuring each customer receives a positive and memorable experience. Ready to embrace new challenges and contribute to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Research Assistant
American University
Washington, DC
09.2024 - Current
- Gathered data from various sources, including online databases, libraries, and expert interviews.
- Managed multiple research projects simultaneously, while ensuring accurate record-keeping.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Verified accuracy of data by conducting quality assurance checks on collected materials.
Conference Assistant
American University
Washington, DC
05.2024 - 08.2024
- Provided good customer service through effective communication both in person and over the phone
- Assisted guests in check in and check out using software systems which include SALTO digital key system and StarRez housing management
- Resolved guest and facility concerns on time
Corporate Communications Graduate Trainee
Zimbabwe Revenue Authority (ZIMRA)
Harare, Zimbabwe
10.2020 - 09.2022
- Developed an engagement plan with key stakeholders by holding quarterly stakeholder breakfast meetings and that enhanced communication and collaboration
- Enhanced the content, design, and layout of ZIMRA's monthly electronic newsletter and website, achieving a 20% increase in engagement
- Organized five corporate events, three email campaigns and client satisfaction surveys to achieve 100% client orientation through effective information dissemination
- Orchestrated successful breakfast meetings, exhibitions, awards events, stakeholder meetings, and social media mechanisms for various economic sectors
- Consolidated comprehensive budgetary frameworks resulting in a 10% reduction in project costs while maintaining high-quality outcomes
- Headed the 'With Love Challenge' campaign, achieving a 30% boost in funds raised through targeted and impactful charity initiatives
- Publicized charity initiatives, contributing to a 45% increase in awareness and engagement
Corporate Communications Intern
Zimbabwe Revenue Authority (ZIMRA)
Harare, Zimbabwe
08.2016 - 07.2017
- Managed social media platforms (Facebook, Twitter), resulting in a 15% growth in online followers
- Resolved 97% of customer service requests, providing expert advice in print, broadcast, and online formats
- Compiled detailed reports and articles to highlight the impact of charity initiatives, garnering increased awareness and support
Education
Master of Science - Sustainability Management
American University, Kogod School of Business
Washington, DC12.2024
Bachelor of Arts - English and Communications
Midlands State University, School of Arts
Gweru, Zimbabwe06.2018
Skills
- Microsoft Excel
- Word
- PowerPoint
- Adobe
- SAP Proficiency
- Research reporting
- Problem-solving
- Personal development
Certification
- CSRD Fundamentals
- Deloitte Future of Work Institute
- World Class Strategic Contact Centre
- Taxes and Customs
Hobbies and Interests
- Travel
- Sports
- Personal development
Leadership Experience
Anglican Youth Association of Harare, Harare, Zimbabwe, President, 01/20, 12/23
Timeline
Research Assistant
American University
09.2024 - Current
Conference Assistant
American University
05.2024 - 08.2024
Corporate Communications Graduate Trainee
Zimbabwe Revenue Authority (ZIMRA)
10.2020 - 09.2022
Corporate Communications Intern
Zimbabwe Revenue Authority (ZIMRA)
08.2016 - 07.2017
- CSRD Fundamentals
- Deloitte Future of Work Institute
- World Class Strategic Contact Centre
- Taxes and Customs
Master of Science - Sustainability Management
American University, Kogod School of Business
Bachelor of Arts - English and Communications
Midlands State University, School of Arts
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