MELODY VICKI REYNOSO PIMENTEL
NEW YORK,NEW YORK
Summary
Experienced professional with effective communication skills in both English and Spanish. Can rapidly stablish rapport with people of all ages. Exhibit positive attitude in the work environment. Demonstrate adaptability to any situation and work to different paces. Strong attention to detail along with telephone and email etiquette.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Aide
Coalition For Hispanic Family Services
11.2022 - Current
- Collaborated with various stakeholders to promote social services.
- Developed and maintained relationships with community organizations and agencies that provides prevented services for minorities.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
Case Aide
Coalition For Hispanic Family Services
11.2022 - Current
- Develop and sustain ongoing working relationships between children and families
- Ensure children well-being by periodical home and school visits aided by parent coordinators and guidance counselors.
- Support families by providing preventive services to ensure children and family stability
- Assisted foreign families providing culturally responsive guidance for child upbring in America
Front Desk Receptionist
MM ESTUDIOS SRL, Santo Domingo, Distrito Nacional
07.2020 - 05.2021
- Received incoming calls and coordinated with staff to fulfill customer requests
- Responded to inquiries and room requests made online, by phone and via email
- Explained policies and procedures to visitors
- Scheduled and confirmed appointments
- Maintained daily calendars, set appointments with clients and planned daily office events.
Front Desk Receptionist
COCONAT SWIMWEAR, Santo Domingo, Distrito Nacional
06.2017 - 03.2020
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Responded to inquiries and room requests made online, by phone and via email
- Scheduled and confirmed appointments
- Determined needs of visitors and provided information or solutions.
Lifeguard | Kalahari Resorts and Convention Center
05.2019 - 09.2019
- Monitored behaviors for safety violations and took steps to prevent further violations
- Observed all sections of assigned water zone of responsibility
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls
- Patrolled to identify anyone needing assistance and provided immediate care.
Education
Fashion Design
Universidad Autónoma De Santo Domingo UASD | DOMINICAN REPUBLIC
Some College
Skills
- Proficient Spanish Speaker, Reader and Writer
- Strong leadership skills
- Proficient in Microsoft Office and Google Platforms
- Data analysis
- Building Rapport
- Fast - Paced and Efficient
- Courteous and Professional Greeter
- Calendar Manager
Certification
Child Abuse
Foundational Motivational Interviewing
Safety Risk Investigation
Mandated Reporter
NYC Child Welfare System
Identifying & Working with Families of Native American Heritage
Languages
Spanish
Native or Bilingual
Timeline
Case Aide
Coalition For Hispanic Family Services
11.2022 - Current
Case Aide
Coalition For Hispanic Family Services
11.2022 - Current
Front Desk Receptionist
MM ESTUDIOS SRL, Santo Domingo, Distrito Nacional
07.2020 - 05.2021
Lifeguard | Kalahari Resorts and Convention Center
05.2019 - 09.2019
Front Desk Receptionist
COCONAT SWIMWEAR, Santo Domingo, Distrito Nacional
06.2017 - 03.2020
Fashion Design
Universidad Autónoma De Santo Domingo UASD | DOMINICAN REPUBLIC
Some College
Child Abuse
Foundational Motivational Interviewing
Safety Risk Investigation
Mandated Reporter
NYC Child Welfare System
Identifying & Working with Families of Native American Heritage
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