Melokese Fox
Wilson,USA
Summary
Dynamic professional with extensive experience at Pfizer, specializing in quality assurance and process optimization. Achieved a 12% increase in production efficiency through strong leadership and data-driven analysis. Expertise in regulatory compliance and team coordination, promoting continuous improvement and operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Group Coordinator
Pfizer
Rocky Mount, NC
09.2023 - 09.2025
- Coordinate daily operations of material handlers, technicians, operators, and line coordinators, ensuring a smooth workflow and optimal production efficiency.
- Act as the primary backup for supervisors, resolving on-the-floor production challenges, and escalating issues to management as needed.
- Conduct daily room checks to ensure compliance with GMP standards, and resolve quality discrepancies, minimizing operational disruptions.
- Lead batch record review and documentation resolution, contributing to a reduction in documentation errors.
- Facilitated continuous improvement projects, implementing process enhancements that boosted production output by 12%.
- Collaborate with cross-functional teams to ensure adequate supply chain materials, and streamline work order documentation.
- Maintain updated Standard Work, TPM, and visual management boards, ensuring alignment with Pfizer's operational excellence standards.
- Key player in investigation initiatives, gathering data, and completing reports for incident descriptions.
Auditor/Quality Control Inspector
Ardagh Group
Wilson, NC
05.2018 - 09.2023
- Conducted comprehensive quality inspections of in-process and finished goods, ensuring adherence to stringent safety and compliance standards.
- Performed regular physical and visual testing of products, identifying areas for improvement, and implementing corrective actions that improved quality pass rates by 10%.
- Led internal audits for process quality checks, reducing nonconformance rates through proactive identification of process inefficiencies.
- Utilized laboratory equipment and gauges to conduct detailed analyses, ensuring products met established specifications and industry standards.
- Maintained accurate records of process data, ensuring traceability and compliance with quality control documentation requirements.
- Collaborated with team leaders to resolve complex production issues, improving on-time delivery rates by 15%.
- Facilitated continuous improvement initiatives aimed at optimizing production flow, increasing operational efficiency.
- Ensured production areas were compliant with Lockout-Tagout, chemical handling, and PPE safety protocols.
Crew Leader/Utility
Smithfield Packing Company
Wilson, NC
02.2009 - 05.2018
- Led a team of 600+ employees, driving adherence to food safety, quality, and operational excellence standards.
- Collaborated with supervisors to implement new processes that reduced waste, and operational downtime.
- Trained new employees on food safety protocols, GMP standards, and operational tasks, fostering team development.
- Monitored and completed critical documentation, including GMP forms, management giveaways, and label verifications.
- Ensured compliance with safety procedures, regularly updating SSOP, and GMP monitoring forms for accuracy.
- Actively engaged in cross-departmental coordination with production, sales, and finance to streamline operations.
- Spearheaded team efforts in executing safety programs, contributing to a reduction in on-site incidents.
- Conducted continuous improvement initiatives to enhance production efficiency and maintain quality benchmarks.
- Achieved a 15% improvement in team productivity through tailored training programs for new hires.
Customer Service Manager
Kmart, Sears Holding
Wilson, North Carolina
11.2006 - 02.2009
- Managed customer service team to improve efficiency and service quality.
- Delivered professional support via phone, email, and chat, resolving over 50 inquiries daily.
- Assisted customers with orders, returns, billing issues, and product troubleshooting.
- Maintained accurate account information and documented interactions in CRM systems.
- Resolved complaints with a customer-centric approach, boosting satisfaction and retention.
- Escalated complex issues to management while ensuring seamless transitions.
- Consistently exceeded performance goals, including quality scores and response times.
Production Analyst
Universal Leaf
Wilson, NC
01.2004 - 09.2006
- Developed production schedules aligned with business and customer demands to ensure seamless operations.
- Analyzed production data, reporting findings to management and identifying areas for 11% efficiency improvements.
- Collaborated with safety and quality teams to resolve production issues and uphold safety standards.
- Recommended process enhancements to foster consumer loyalty through consistent and accountable production practices.
Education
Associate of Science - Business Administration
University of Phoenix
Phoenix, AZ01.2014
High School Diploma - Career Technical Education
Fike High School
Wilson, NC01.2001
Skills
- Quality assurance and control
- Production planning and scheduling
- Process optimization
- Regulatory compliance
- Microsoft Office Suite
- Time management
- Data analysis and reporting
- Internal auditing and inspections
- Project management
- Inventory management (SAP, ADC, ROC)
- Good manufacturing practices compliance
- Leadership and team coordination
- Call center management
- New hire training
- Workflow management
Certification
- CPR Certification
- Core Crew Leader Training
- SSOP/GMP Training
- SQF Training
- Label Verification Certification
- Emerging Leadership Training
- Sterile Manufacturing Certification
Timeline
Group Coordinator
Pfizer
09.2023 - 09.2025
Auditor/Quality Control Inspector
Ardagh Group
05.2018 - 09.2023
Crew Leader/Utility
Smithfield Packing Company
02.2009 - 05.2018
Customer Service Manager
Kmart, Sears Holding
11.2006 - 02.2009
Production Analyst
Universal Leaf
01.2004 - 09.2006
Associate of Science - Business Administration
University of Phoenix
High School Diploma - Career Technical Education
Fike High School
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