Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Melondy Carranza-Sanchez

Wendell,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

VP of OperationsPresident of Business DevelopmentVice President of Business DevelopmentConsumer Relations ManagerCloud Consultant

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Wendell, NC, USRaleigh, NC
Open to relocation: Yes

Salary Range

100000/yr - 200000/yr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offFlexible work hours401k matchPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsCareer advancementCompany Culture

Summary

Results-driven professional skilled in verbal communication and problem-solving. Experience in evaluating loan applications and mentoring junior team members, leading to improved compliance and operational efficiency in review processes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Document Review Analyst II

State Employees' Credit Union
Raleigh, NC
09.2014 - Current
  • 10+ years in retail banking and mortgage lending.
  • Evaluated loan applications for compliance with regulatory standards and internal policies.
  • Analyzed member feedback to identify trends and recommend service improvements.
  • Collaborated with cross-functional teams to streamline review processes and enhance operational efficiency.
  • Conducted comprehensive audits of documentation to ensure accuracy and mitigate risks.
  • Mentored junior team members on best practices and compliance requirements within the review process.
  • Developed training materials for new analysts to promote consistency in review practices.
  • Managed over 50 plus calls daily.
  • Led initiatives to refine review workflows, resulting in reduced turnaround times for applications.
  • Provided guidance to junior analysts, fostering a collaborative team environment.
  • Proactively identified potential issues within reviewed documents, reducing instances of oversights or inaccuracies.
  • Complied with internal controls and government regulations.

Pet Care Manager

PetSmart
Raleigh, NC
01.2010 - 09.2014
  • Supervised daily operations of pet care department, ensuring optimal care for animals.
  • Trained and mentored staff on animal handling and customer service best practices.
  • Developed and implemented inventory management processes to maintain stock levels.
  • Enhanced customer satisfaction through personalized pet care consultations and recommendations.
  • Analyzed sales data to identify trends and adjust inventory strategies accordingly.
  • Collaborated with veterinary professionals to ensure health compliance for pets in-store.
  • Led community outreach programs to promote pet adoption and responsible ownership initiatives.
  • Streamlined scheduling processes to improve staff efficiency and enhance service delivery.
  • Improved team performance through regular training sessions, workshops, and hands-on learning experiences.
  • Increased client retention rate by establishing strong relationships with customers through excellent communication skills and genuine empathy for their pets'' welfare.
  • Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
  • Handled financial responsibilities such as budgeting expenses, monitoring revenue streams, and overseeing billing processes for clients.
  • Developed strong partnerships with local businesses, resulting in mutually beneficial referrals and increased revenue for both parties.
  • Reduced client complaints by implementing strict quality control measures and ensuring adherence to pet care guidelines.
  • Addressed customer concerns promptly with empathy and professionalism while working towards mutually satisfactory resolutions.
  • Increased sales by 10%.

Education

Bachelor of Science - Business Administration And Management

Chowan University
Murfreesboro, NC
05-2009

Skills

  • Verbal communication
  • Microsoft office
  • Social media monitoring
  • Teamwork and collaboration
  • Problem-solving abilities
  • Adaptability and flexibility
  • Relationship building
  • Understanding of Federal Regulatory Lending Guidelines including Regulation B (ECOA), Regulation Z (TILA), Regulation P (GLBA and CFPB), and UDAAP guidelines
  • Understanding of additional Federal Regulatory Lending Guidelines including but not limited to Regulation C (HMDA), Regulation X (RESPA), the Biggert-Waters Act and HFIAA, and Regulation H (SAFE Act)

Certification

NC State Notary

Timeline

Document Review Analyst II

State Employees' Credit Union
09.2014 - Current

Pet Care Manager

PetSmart
01.2010 - 09.2014

Bachelor of Science - Business Administration And Management

Chowan University

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