Melondy Hopkins
Southfield,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Professional Development
Co-Manager
Books-a-million
08.2015 - Current
- Training and coaching on a daily and weekly basis based on the individual opportunities and needs.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed daily cash reconciliation processes, ensuring accuracy of financial transactions and reporting discrepancies when necessary.
- Oversaw loss prevention efforts, reducing instances of theft and maintaining a safe store environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Completed daily paperwork and computer entry of sales data as established by management.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Interacted well with customers to build connections and nurture relationships.
Shift Lead
JoAnn Fabrics
01.2021 - 04.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
All Star Team Member – Team Lead
Kentucky Fried Chicken
01.2014 - 01.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Maintained high standards of quality control through meticulous attention to recipe execution and presentation aesthetics on every dish served.
Education
No Degree - Psychology And Theatre
Oakland Community College
07.2026
Graduate -
Oak Park High
01.2013
Skills
- Communication
- Leadership
- Interpersonal Communication
- Active Listener
- Creativity
- Teamwork
- Witting
- Conflict Resolution
- Fast Learner
- Highly Dependable
- Excellent Attention To Detail
- Patient And Caring
Timeline
Shift Lead
JoAnn Fabrics
01.2021 - 04.2022
Co-Manager
Books-a-million
08.2015 - Current
All Star Team Member – Team Lead
Kentucky Fried Chicken
01.2014 - 01.2016
Professional Development
No Degree - Psychology And Theatre
Oakland Community College
Graduate -
Oak Park High