MELONEY PALMER
Wilmington,NC
Summary
Proficient Workforce Analyst adept at collecting, evaluating and modeling data sets to make forward-thinking improvements to workforce plans. Well-organized and knowledgeable with top skills in complex problem-solving and strategic decision-making. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Benefits Advisor
American Health MarketPlace
Oakland , FL
11.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.
Workforce Real Time Analyst
Everise.
Austin, TX
01.2022 - 10.2023
- Generated ad hoc reports upon request from senior leadership team members.
- Created detailed forecasts of future labor needs based on historical trends and market conditions.
- Performed regular audits of timekeeping systems to identify discrepancies or errors.
- Assessed the impact of proposed changes to organizational structure on workforce capacity.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed documentation and troubleshot discrepancies to build client rapport.
Benefits Advisor
Everise.
Austin, TX
08.2021 - 01.2022
- Organized and verified enrollment and benefits documents.
- Responded to member questions regarding plan benefits and provisions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Workforce Real Time Analyst
Everise
Austin, TX
07.2020 - 08.2021
- Collaborated with senior and department leaders to develop and implement workforce plans.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Created and updated different documents, reports and spreadsheets with software such as aspect.
- Produced detailed organizational, flow chart and career path reports to facilitate smooth operations and employee progression.
Cashier
McDonald's
Leland, NC
10.2017 - 06.2020
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
Technical Support Representative
Verizon Wireless
Wilmington, NC
02.2004 - 10.2017
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Input customer service orders and tracked orders through to completion.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Utilized automated systems to manage and track customer inquiries through to completion.
- Informed senior leadership of product development issues discovered via technical support calls with customers.
Education
Some College (No Degree) - Business Administration And Management
Rockland Community College
Suffern, NYSome College (No Degree) - Business Administration And Management
Berkeley College
Little Falls, NJSkills
- Friendly, positive attitude
- Organizational skills
- Problem resolution
- Critical thinking
- Decision-making
- Compensation Structuring
- Upselling
- Product Sales
- Customer Needs Assessment
- Multi-Tasking Strength
- Customer Service
Certification
- Licensed Health and Life 2019
- Licensed Medicare and LTC services 2021
Timeline
Benefits Advisor
American Health MarketPlace
11.2023 - Current
Workforce Real Time Analyst
Everise.
01.2022 - 10.2023
Benefits Advisor
Everise.
08.2021 - 01.2022
Workforce Real Time Analyst
Everise
07.2020 - 08.2021
Cashier
McDonald's
10.2017 - 06.2020
Technical Support Representative
Verizon Wireless
02.2004 - 10.2017
Some College (No Degree) - Business Administration And Management
Rockland Community College
Some College (No Degree) - Business Administration And Management
Berkeley College
- Licensed Health and Life 2019
- Licensed Medicare and LTC services 2021
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