Meloney Williams
Lewisville,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level Staff Adjuster Trainee position.
Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Agent Advocate - Licensed Independent Adjuster
Crawford & Company
04.2022 - Current
- Handle and promptly resolved the insured's issues to maintain professional relationships.
- Follow up on insured's or agents inquiries to assess satisfaction with provided solutions.
- Resolve the insureds and agents issues quickly and thoroughly.
- Inform the insured, agents and third parties of policies and procedures based on their policy.
- De-escalate and resolved the insured's complaints with punctual, polite and professional service.
- Facilitate communication between insured's, agents, and third parties by using interpersonal skills.
Loan Officer Coordinator Associate
Credible
12.2020 - 04.2022
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
Teacher Assistant - SPED
Carrollton-Farmers Branch ISD
08.2020 - 12.2020
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Collaborated with teachers and specialists to assess student progress.
Client Services Representative
Fidelity Investments
03.2020 - 08.2020
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Met customer call guidelines for service levels, handle time and productivity.
Loan Officer
BSI Financial
12.2019 - 03.2020
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
Loan Officer
Nationstar Mortgage
07.2019 - 12.2019
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Monitored pipelines to track and log status of loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
Customer Service Representative
Genpact
06.2019 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, and handled concerns quickly.
- Answered constant flow of customer inquiries with minimal wait times.
Unemployed
Unemployed
03.2019 - 06.2019
- Failure to obtain NMLS Licensing in a timely manner and was released from the assignment. Rehired once I paid and retook the test on my own.
Loan Officer
Nationstar Mortgage
10.2018 - 03.2019
- Preparations for the NMLS licensing examination
- Utilized an online training portal that enabled employees to access training resources while in a classroom setting
- Utilized training materials and performed training sessions to ensure compliance with policies and procedures.
- Utilized training materials for new loan officers and delivered training sessions, resulting in a positive score to move on to the next phase of licensing training.
- Performed customer service training with the use of materials and conducted training sessions for customer service trainer.
- Examined customer loan applications for loan approvals and denials
Licensed Cosmetology Educator
Tint School Of Make Up And Cosmetology
12.2013 - 10.2018
- Cosmetology Director and Educator
- Mentored and supported students, encouraging individual progress in both theoretical and practical learning modules and preparing for productive industry careers.
- Led students through lessons both in practical, interactive student salon modules and lecture-style theoretical sessions, supporting institutional plans and preparing for certification exams.
- Kept implements and equipment in working order, maintaining cleanliness and health of work area and salon.
- Motivated students to overcome hesitation, demonstrating sensitivity and supporting personal growth through targeted exercises and lessons.
- Followed Texas Licensing and Regulations curriculum accurately with detailed lesson plans.
- Prepared students for Texas cosmetology exam with 85% success.
- Conducted practice exams for 110 students at any given time on both theoretical and practical sections.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Identified program successes and failures based on student assessments and course reviews.
- Performed all new students and staff orientation.
- Performed interviews with new hires to determine fit for the school and students.
- Maintained students file and records to satisfy TDLR inspections for written and practical grades, and hours clocked.
Education
Master of Science - Psychology/Industrial Organization
University of Phoenix
Tempe, AZ08.2017
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ09.2013
Skills
- Ability to Work Under Pressure
- Analytical Thinking Skills
- Attention to Detail
- Problem-Solving Skills
- Organizational Skills
- Effective Time Management
- Customer Service Abilities
- Critical Thinking
Certification
- Licensed Texas Adjuster All-Lines 2819952
- FCN - Flood Control Number NFIP Trainee 0016559292
- Xactimate Level II Certified
- State Farm Auto Certified
- State Farm Estimatics Certified
- State Farm Policy - Property Certified
- Licensed Cosmetology Instructor/Operator
Timeline
Agent Advocate - Licensed Independent Adjuster
Crawford & Company
04.2022 - Current
Loan Officer Coordinator Associate
Credible
12.2020 - 04.2022
Teacher Assistant - SPED
Carrollton-Farmers Branch ISD
08.2020 - 12.2020
Client Services Representative
Fidelity Investments
03.2020 - 08.2020
Loan Officer
BSI Financial
12.2019 - 03.2020
Loan Officer
Nationstar Mortgage
07.2019 - 12.2019
Customer Service Representative
Genpact
06.2019 - 07.2019
Unemployed
Unemployed
03.2019 - 06.2019
Loan Officer
Nationstar Mortgage
10.2018 - 03.2019
Licensed Cosmetology Educator
Tint School Of Make Up And Cosmetology
12.2013 - 10.2018
Master of Science - Psychology/Industrial Organization
University of Phoenix
Bachelor of Arts - Business Management
University of Phoenix