Meloni Hinson
Cumming,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on excellent customer relations aptitude, specializing in client loyalty. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
19
19
years of professional experience
Work History
Store Manager
Tandy Leather Company
07.2020 - Current
- Interacted well with customers to build connections and nurture relationships.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Demonstrated creativity and resourcefulness through development of fun and exciting classes to teach our customers, everyone from beginners to experts.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Tandy Leather Company
07.2019 - 07.2020
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Sales Associate
Tandy Leather Company
04.2018 - 07.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the leather retail industry.
- Passionate about learning and committed to continual improvement.
Customer Service Representative/Custom Picture Framer
Cash Moulding Sales Of Alabama
11.2014 - 05.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about proper conservation techniques to protect the longevity of their framed pieces.
- Increased sales through effective upselling of high-quality framing materials and services.
- Demonstrated creative problem-solving skills when tackling challenging framing projects that required customized solutions.
Assistant Manager/Custom Picture Framer
Framin' Shoppe
05.2005 - 09.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Demonstrated creative problem-solving skills when tackling challenging framing projects that required customized solutions.
- Enhanced customer satisfaction by providing expert advice on frame selection and design elements.
Education
No Degree - Pre-Veterinary Medicine
Auburn University
Auburn, ALHigh School Diploma -
Huffman High School
Birmingham, AL05.1997
Skills
- Customer Service
- Relationship Building
- Store Operations
- Retail Sales Techniques
- Hourly Shift Management
- Sales Promotions
- Friendly and Positive
- Customer Service Management
- Problem-Solving
- Inventory Management
- Supply Ordering
Accomplishments
Guiding Principles Award- Know and Understand Your Customer- 12/2021
Multiple Customer Service Awards- 2021 to Present
From 2020 until now, I have worked hard to turn Norcross #120 from a struggling, disorganized store with angry customers into a thriving, streamlined location with happy, loyal customers who know us all by name and call us their "Tandy Family".
Maintained Annual Dollar Sales within the Top 10 National Store Performance- 2021- present
Collaborated with Customer Service for everything from technical aspects of hardware to leather recommendations to dyeing techniques, resulting in excellent customer relations.
Timeline
Store Manager
Tandy Leather Company
07.2020 - Current
Assistant Store Manager
Tandy Leather Company
07.2019 - 07.2020
Sales Associate
Tandy Leather Company
04.2018 - 07.2019
Customer Service Representative/Custom Picture Framer
Cash Moulding Sales Of Alabama
11.2014 - 05.2018
Assistant Manager/Custom Picture Framer
Framin' Shoppe
05.2005 - 09.2014
No Degree - Pre-Veterinary Medicine
Auburn University
High School Diploma -
Huffman High School
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