Melonie Allen
Cocoa,FL
Summary
Dedicated employee with excellent experience in the Healthcare industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Lead Front Desk Receptionist
Surgery Partners
Merritt Island, Florida
05.2023 - 09.2024
- Greeted and welcomed guests to the office.
- Assigned visitors badges, answered queries and directed them to the appropriate staff members.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Patient Service Representative
Pediatrics in Brevard
Rockledge, Florida
03.2022 - 01.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
Specimen Processor
Radeus Labs
Cape Canaveral, Florida
05.2021 - 01.2022
- Processed specimens and prepared them for testing according to established procedures.
- Operated laboratory equipment such as centrifuges, pipettes, and microscopes.
- Recorded specimen data into laboratory information systems accurately and efficiently.
Patient Service Representative
Space coast orthopedics
Merritt Island, Florida
07.2020 - 04.2021
- Greeted patients upon arrival
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Prepare patient charts for next day appointments.
Patient Service Representative
Brevard Health Alliance
Rockledge, FL
05.2018 - 05.2020
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
- Answered patient questions and fielded complaints.
- Accessed patient information through a variety of office software applications.
- Documented and managed patient information using Centricity and Misys
- Scheduled patient appointment and procedures with Misys
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on a daily basis.
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Sales Associate
Walgreens
New Smyrna Beach, FL
09.2015 - 01.2016
- Provided expert product and service information.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Utilized established and novel strategies to upsell items such as accessories and related purchases.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs.
Sales Associate
Kangaroo Express
Satellite Beach, Florida
07.2013 - 09.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Housekeeping Room Attendant
Ocean Landings Resort
Cocoa beach , Fl
05.2012 - 07.2013
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ01-2022
Skills
- Accurate money handling
- Customer- and service-oriented
- Results-oriented
- Outgoing personality
- Written and oral communication skills
- Dispute mediation
- MS Office
- Documentation and recordkeeping
- Reading comprehension skills
- POS system operation
- Verbal/written communication
- Energetic self-starter
- Superb time management
- Active listening
- Reliable and punctual
- Team player mentality
Timeline
Lead Front Desk Receptionist
Surgery Partners
05.2023 - 09.2024
Patient Service Representative
Pediatrics in Brevard
03.2022 - 01.2023
Specimen Processor
Radeus Labs
05.2021 - 01.2022
Patient Service Representative
Space coast orthopedics
07.2020 - 04.2021
Patient Service Representative
Brevard Health Alliance
05.2018 - 05.2020
Sales Associate
Walgreens
09.2015 - 01.2016
Sales Associate
Kangaroo Express
07.2013 - 09.2014
Housekeeping Room Attendant
Ocean Landings Resort
05.2012 - 07.2013
Bachelor of Science - Health Administration
University of Phoenix
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