Melonie Anderson
Chicago,IL
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
15
15
years of professional experience
Work History
Part Time Content Creator
Freelacer
07.2021 - Current
- Create original content through social listening and independent sources
- Was able to successfully translate the subject matter into a tangible design
- Used current editing and photography tools to tell great stories
- Implement marketing and promotion tactics that led to 40% growth in total social media shares and
- 27% increase in website traffic from social media post
- Leverage data to understand what works on each social media platform to improve client’s engagement
- Increased recording artist streaming numbers by 23.25%.
- Applied current editing and photography tools to tell great stories.
- Develop original content through social listening and independent sources.
- Presented clients with unique copy options based on overall marketing objectives.
Seasonal Quality Assurance Supervisor
Bloom Insurance Agency
09.2022 - 12.2022
- Assessed account information and activities to review financial status and evaluate discrepancies
- Solved problems by updating accounts on a regular and complex basis
- Proactively utilize strong problem-solving skills in order to analyze and resolve a wide variety of complex customer business issue and deliver customer focused solutions
- Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolution, email client and set up/troubleshooting
- Display strong verbal communication skills through daily customer interaction and acting as a single point of contact for external customers, business partners, and internal business group
- Continuously striving to reduce repeat calls from customers by providing best resolution at first point of contact.
Account Specialist
Tangoe
10.2021 - 11.2022
- Proactively utilize strong problem-solving skills in order to analyze and resolve a wide variety of complex customer business issue and deliver customer focused solutions
- Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolution, email client and set up/troubleshooting
- Display strong verbal communication skills through daily customer interaction and acting as a single point of contact for external customers, business partners, and internal business group
- Continuously striving to reduce repeat calls from customers by providing best resolution at first point of contact.
Call Center Supervisor
Martindale-Nolo
04.2017 - 03.2021
- Organized workflow and effectively communicate duties and delegate tasks to 30 employees
- Monitored employee performance, providing constructive feedback and coaching to increase productivity when possible, serving to build community of inspired, loyal team members
- Provided product/service information to 50,000 customers by answering questions and offering assistance in conversational, professional, and courteous tone that reflects company's brand
- Maintained call center database by accurately entering and verifying information and updating contact log with 5000+ contacts while streamlining processes to improve efficiency
- Identified areas for growth to improve quality results by recommending strategic and actionable solutions to inform decisions and optimize performance to achieve company goals
- Hired, trained, and prepared call-center representatives, totaling 30 to respond to customer questions, complaints and to troubleshoot problems with services & products with integrity and quality service.
Entertainment Specialist
Nutrendz Entertainment
11.2010 - 07.2017
- Worked with web designers to create 20+ websites for talent represented by company; created and maintained 20+ fan pages across multiple social media channels sites; collaborated with design team
- Personalized marketing plans for each artist, totaling 30 to maximize record and product sales in specific regional markets; provided creative media, imaging, and branding input to promote artists
- Prepared and administered contracts, business dealings and financial matters for clients
- Planned, organized, and managed local showcases with 300+ attendees; employed and supervised security; created and distributed advertisements for events for outreach purposes; managed payroll
- Looked for industry trends on social media and through online sources
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Legal Advocate
Total Attorneys
08.2015 - 04.2017
- Fielded phone calls for high-performance marketing; qualify leads and gather pertinent contact and case information while staying abreast of latest technologies and fostering professional growth
- Connected 50,000+ potential leads with law firms within Total Attorneys network while serving to maintain and cultivate relationships with clients and team members
- Handled 6,000+ calls as virtual receptionist for law firms within company network and scheduled appointments per attorney instructions, executing external and internal communication as assigned
- Provided information to callers regarding directions to office, consultation costs, fax and phone numbers, email addresses, and staff/personnel listings with excellent and clear communication.
Education
Bachelor of Arts - Arts and Entertainment Management
Full Sail University
Associate of Arts - Business Administration
American Intercontinental University
Skills
- Customer service
- Communication skills
- Leadership
- Employee relations
- Social Listening
- Branding
- Conflict resolution
- Content Creation
- MS Office Suite
- Multi-task Management
- Technical support
- Behavioral health
- Customer support
- IOS
- Windows
- Operating systems
Timeline
Seasonal Quality Assurance Supervisor
Bloom Insurance Agency
09.2022 - 12.2022
Account Specialist
Tangoe
10.2021 - 11.2022
Part Time Content Creator
Freelacer
07.2021 - Current
Call Center Supervisor
Martindale-Nolo
04.2017 - 03.2021
Legal Advocate
Total Attorneys
08.2015 - 04.2017
Entertainment Specialist
Nutrendz Entertainment
11.2010 - 07.2017
Bachelor of Arts - Arts and Entertainment Management
Full Sail University
Associate of Arts - Business Administration
American Intercontinental University