Melonie Clark
Columbia,SC
Summary
I am seeking employment with a company where I can use my talents and skills to grow and expand the company
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Thebowengroup
Chantilly, VA
05.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls, demonstrating strong communication and problem-solving skills.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new staff on company policies and customer service best practices, fostering a supportive environment.
Home Health Aide
Access Nursing Services
Jersey City, NJ
02.2016 - Current
- HOME CARE PROVIDER
- Provide patients with help moving in and out of beds and baths
- Assisted patients with baths and getting in & out of wheelchairs
- Assisted patients with dressing & grooming
Program Director
Boys and Girls Club
Columbia, SC
08.2024 - 05.2025
- Developed and implemented program strategies to enhance youth engagement and participation.
- Oversaw budget management to ensure financial sustainability of club programs.
- Fostered partnerships with community organizations to expand resources and services offered.
- Trained and mentored staff, promoting professional development and team cohesion.
- Designed evaluation metrics to assess program effectiveness and drive continuous improvement.
Custodial Maintenance Worker
Richland School District One
Columbia, SC
03.2023 - 07.2024
- Maintained cleanliness and sanitation standards across school facilities.
- Operated custodial equipment, ensuring safe and effective use.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Conducted routine inspections to identify maintenance needs and address issues promptly.
Customer Service Representative
Whirlpool Randstad
Jersey City, NJ
08.2022 - 03.2023
- Resolved customer inquiries through effective communication and problem-solving skills.
- Utilized CRM software to track customer interactions and ensure accurate follow-up.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new team members on company policies and customer service best practices.
Patient Registration Representative
Horizon Women Health
Jersey City, NJ
11.2021 - 07.2022
- Facilitated patient check-in process, ensuring accurate data collection and verification.
- Managed appointment scheduling, optimizing provider availability and patient flow.
- Streamlined registration processes, enhancing overall efficiency and reducing wait times.
- Provided support in insurance verification, ensuring compliance with billing procedures.
DATA ENTRY
Scientific Design Company
Little Falls, NJ
10.2017 - 12.2017
- Entering information formats by using word processing
- Data processing hosted on a computer software
CUSTOMER SERVICE
Adecco
Jersey City, NJ
08.2017 - 12.2017
- Set up and manage paper or electronic filing systems
- Recorded information & updated paperwork
- Maintained documents, attendance records, and other materials
PACKER
Blue Apron
Jersey City, NJ
08.2016 - 03.2017
- Remove completed or defective products or materials
- Placed the products on the conveyor belt
- Taking removed materials out to the loading docks
Education
HIGH SCHOOL DIPLOMA - undefined
Adult Day High School
Jersey City, NJ06.2008
Skills
- Delivered exceptional customer service as a Home Health Aide, ensuring patient comfort and safety
Certification
- Certified Nursing Assistant (CNA)
- Drivers License
Timeline
Customer Service Agent
Thebowengroup
05.2025 - Current
Program Director
Boys and Girls Club
08.2024 - 05.2025
Custodial Maintenance Worker
Richland School District One
03.2023 - 07.2024
Customer Service Representative
Whirlpool Randstad
08.2022 - 03.2023
Patient Registration Representative
Horizon Women Health
11.2021 - 07.2022
DATA ENTRY
Scientific Design Company
10.2017 - 12.2017
CUSTOMER SERVICE
Adecco
08.2017 - 12.2017
PACKER
Blue Apron
08.2016 - 03.2017
Home Health Aide
Access Nursing Services
02.2016 - Current
HIGH SCHOOL DIPLOMA - undefined
Adult Day High School