Melonie Heflin
Waldorf,MD
Summary
Detail-oriented and compassionate administrative professional with extensive experience supporting psychiatric hospital operations and multidisciplinary medical teams. Proven ability to manage patient intake, scheduling, insurance verification, and confidential medical records while communicating effectively with patients, families, and providers. Strong organizational skills with a commitment to professionalism, discretion, and quality patient care.
Overview
15
15
years of professional experience
Work History
Licensed Esthetician
TheWineDown Body Lounge, LLC
11.2022 - Current
- Adhere to sanitation, safety, and regulatory standards in a clinical-style environment.
- Provides specialized facials and other advanced treatments to address various skin concerns.
- Perform detailed consultations and needs assessments.
- Maintain accurate client records, schedules, and treatment documentation.
- Communicate clearly with clients regarding procedures, aftercare, and services.
- Created marketing advertisements to increase awareness of services and boost sales.
Certified Massage Therapist
TheWineDown Body Lounge, LLC
04.2014 - 12.2024
- Delivered therapeutic massage services focused on relaxation, pain relief, and stress reduction.
- Maintained detailed client service records and appointment schedules.
- Provided calm, professional care to clients experiencing anxiety, stress, and physical discomfort.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created marketing advertisements to increase awareness of services and boost sales.
Business Development Manager
NovaCare Rehabilitation
10.2018 - 10.2021
- Supported healthcare operations by maintaining consistent communication with providers and administrative teams.
- Coordinated scheduling, reporting, and documentation related to outreach efforts.
- Built and maintained professional relationships to support patient referrals and retention.
- Represented the organization at healthcare conferences and industry events.
- Answered phones, schedule patient appointments, authorized insurances, collected co-pays, and faxed POCs to providers.
Psychiatric Adminstrative Assistant
Children's National Medical Center
05.2011 - 10.2018
- Managed patient intake forms, documentation, and confidential medical records in compliance with HIPAA standards.
- Assisted with psychiatric admissions and discharges.
- Answered phone calls and responded to inquiries from patients, families, and hospital staff.
- Supported billing and insurance processes, including verification of coverage.
- Scheduled appointments and organized meetings for psychiatrists, psychologists, social workers, and administrative teams.
- Prepared meeting agendas, recorded minutes, and maintained organized records.
- Ordered and managed office supplies and equipment.
- Provided patients and families with information regarding hospital services and available programs.
Education
High School Diploma -
Crossland Senior High School
Temple Hills, MDCertification - Standard Esthetics
The Esthetic Institute
Vienna, VA11.2022
Certification - Massage Therapy
Northern Virginia School of Therapeutic Massage
Falls Church, VA02.2015
Timeline
Licensed Esthetician
TheWineDown Body Lounge, LLC
11.2022 - Current
Business Development Manager
NovaCare Rehabilitation
10.2018 - 10.2021
Certified Massage Therapist
TheWineDown Body Lounge, LLC
04.2014 - 12.2024
Psychiatric Adminstrative Assistant
Children's National Medical Center
05.2011 - 10.2018
Certification - Standard Esthetics
The Esthetic Institute
Certification - Massage Therapy
Northern Virginia School of Therapeutic Massage
High School Diploma -
Crossland Senior High School