MELONIE PLOTKOWSKI

Director of Outreach & Connections 2022-2024

• Maintained a multi-layered role of office manager, communications director, discipleship and volunteer connections director simultaneously.
• Developed a multi-tiered targeted communications strategy for information to be conveyed efficiently & effectively.
• Developed effective marketing materials, weekly e-newsletter, church logo, branding and messaging.
• Developed new church website and social media channels, driving user engagement and conversions.
• Managed church graphic design needs, through multi-media sources including printed and digital materials
• Conducted general office management including weekly vendor payments, ordering of supplies, budgeting and managing accounts payable.
• Recruited and managed volunteer teams to facilitate church activities.
• Promoted and encouraged discipleship through growing and maintaining small groups ministry
• Launched new ministries to grow the church: including men's and women's ministry, retreats, discipleship classes, and community events.
• Enhanced sermon series impact by incorporating innovative graphic design components and written content to increase understanding of Biblical topics.
• Delivered t-shirts, brochures, booklets, and church swag as needed.
• Implemented large scale graphic campaigns across multiple communication platforms for giving campaigns, church-wide projects and community initiatives.

Director of Discipleship 2024-Current

• Maintained leading a multi-layered role including: small groups ministry, adult volunteer coordination, adult ministries, church discipleship growth, and assimilation.
• Managed ministry budgets effectively to ensure optimal use of resources.
• Developed and wrote new Biblical curriculum based on church discipleship goals for children and adult ministries.
• Launched a successful new small groups ministry & adult ministry that resulted in increased participation and attendance at the church.
• Engaged in ministry coaching and professional networks to strengthen knowledge and formulate new ideas in discipleship ministry.

• Developed a multi-tier communication strategy to covey ideas and communicate church activities effectively across multiple communication platforms.
• Graphic Design using Adobe CS for all church needs: including web design, digital, logo design, print and social media accounts.
• Engaged in photography and video content media creation.
• Re-designed church website to improve user experience, content and increase web traffic.
• Developed key messaging for all external-facing materials to ensure consistency across channels and touchpoints, as well as, increase church growth.
• Collaborated with publishers and external agencies to comply with copywrite laws when needed.
• Enhanced sermon series impact by incorporating innovative graphic design components, video content, and written content to increase attendance and understanding of Biblical topics.
• Designed and delivered t-shirts, brochures, booklets, church swag and other physical printed graphic design projects as needed.
• Optimized email marketing campaigns for improved open rates, click-throughs, and conversions.
• Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
• Implemented large scale graphic campaigns across multiple communication platforms for giving campaigns, church-wide projects and community initiatives.
• Researched, collaborated and implemented a new church database software to make our communication processes more efficient through volunteer coordination, event registration, facilities calendar, children's "check-in", email and text messaging communication software.
• Engaged in continuing education through church conferences, communication courses, and graphic design technology training to stay current with our strategies and design techniques.
• Managed a large church campus with an ongoing cleaning, inspection, maintenance and repair schedule.
• Managed a team of 3 part-time facilities team assistants with annual performance reviews, hiring, on-boarding, continuing education, and improvement plans as needed.
• Coordinated multiple large commercial construction projects on the church campus involving multiple sub-contractors, budget requirements and timelines.
• Provided designs, architectural drawings and finish selections for new construction projects.
• Maintained facility budgets & timelines for current and future projected projects.
• Maintained the historic integrity of an 100 year old building on the Historic Registry while creating new spaces for church use.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
• Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
• Maintained HVAC, temperature control, electrical and building automation systems.
• Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
• Managed our volunteer teams for Sunday Mornings including welcome desk, hospitality team, greeters, and audio visual team.
• Purchased equipment and coordinated installation of new sound system, live stream camera system and audio visual needs during COVID to move to a new online implementation of worship services

• Residential & Commercial Construction Design & Sales
• Design & sales of cabinetry, countertops, plumbing fixtures, lighting, appliances, furniture, window treatments, paint, and flooring for kitchen and bath remodels, new construction and insurance claims.
• Presented projects to customers and builders including design selections, architectural renderings, cost of materials and labor, and projected project timeline.
• Provided architectural drawings and 3D renderings to review with customers and collaborate detailed instruction for subcontractors and installation crews.
• Coordinated remodel projects by hiring, negotiating and scheduling sub-contractors, city inspectors, and delivery crews.
• Knowledge and implementation of local residential and commercial building codes.
• Achieved monthly sales targets consistently by implementing effective sales strategies, long term client base and maintaining a high level of product & design knowledge.
• Built long term relationships with customers and builders to encourage repeat business.
• Maintained membership of multiple builder networking groups to expand company reach and potential client base.
• Conducted on site measurements and assessments to accurately order materials and produce budget and cost analysis.
• Met with vendors to solidify new relationships and achieve competitive pricing for materials and products in the showroom.
• Aided in design & finish selections for local builders and remodelers at the Parade of Homes that consistently won Gold awards.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Resolved customer complaints with patience and understanding, restoring customer confidence.

• Residential & Commercial Construction Design & Sales
• Design & sales of demolition, cabinetry, countertops, plumbing fixtures, lighting, HVAC & electrical changes, appliances, furniture, window treatments, paint, and flooring for full scale home remodels and additions, new construction and insurance claims.
• Presented full scope construction projects with design selections, architectural drawings, cost of materials and labor, construction project timeline and expectations for the construction process to residential and commercial customers.
• Coordinated remodel projects by hiring, negotiating pricing and scheduling with multiple sub-contractors, city inspectors, and crews.
• Knowledge and implementation of local residential and commercial building codes and specifications to coordinate and pass local building inspections.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Built long term relationships with customers to encourage repeat business.
• Member of multiple networking groups and builders associations to grow company reach and client base.
• Conducted on site measurements and assessments to accurately order materials and produce budget and cost analysis.
• Consistently managed multiple construction projects simultaneously over a multi-county territory in NC.

Sales Associate & Designer 2006-2011

• Design & Sales of flooring, finishes, rugs and furniture to homeowners, insurance adjusters, general contractors, remodelers and commercial clients
• Provided full project proposals including design finish selections, architectural rendering of spaces, cost of materials and labor, construction timeline and providing accurate expectations of the process to the customer
• Member of multiple industry networking groups to increase client relationships and sales opportunities
• Participated in vendor trade shows to make design selections for yearly product purchases.
• Participated in continuing education courses for innovative product and design trends in the marketplace.
• Participated in yearly sales training courses to increase sales knowledge and strategies.

Sales & Marketing Manager 2011-2013

• Conducted research on competitors offerings to maintain an informed perspective on market trends.
• Managed two showroom locations, and a team of 12 Sales Associates.
• Vendor and manufacturer negation to ensure advantageous pricing and purchasing terms.
• Analyzed sales and marketing data for improved strategy and growth.
• Implemented a new CRM system to streamline our online lead process and drive company growth.
• Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
• Improved brand visibility with well-executed promotional campaigns and engaging social media content.
• Interviewed, hired and on-boarded new Sales Associates.
• Assessed and conducted bi-annual, and annual performance reviews for Sales Associates.
• Encouraged personal performance and growth through goal setting and personal improvement plans for Sales Associates as needed.
• Coordinated trade show participation, showcasing products and building our network with potential partners or clients.
• Led customer relations management team to provide quick turnaround solutions and de-escalation to any potential concerns.
• Consistently exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Interior Design & Sales of flooring, cabinets, window treatments & furniture to homeowners, remodelers, builders and commercial clients
• On-site measuring & assessment of spaces
• Prepared project proposals including design options and renderings; cost of materials, labor, and delivery.
• Hired and managed installation teams, subcontractors and vendor deliveries to job sites.
• Prepared accurate and clearly communicated drawings and design instructions for installation crews and subcontractors
• Collaborated with architects, engineers, end users and contractors to complete projects on time and within budget.
• Conducted research on competitors offerings to maintain an informed perspective on market trends.
• Built long term relationships with customers to encourage repeat business.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Maintained showroom visual appeal to engage customers and promote specific merchandise.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Attended trade shows and industry events for professional development opportunities.
• Attended multiple business networking groups to expand company brand presence, build relationships, and increase sales opportunities.

• Commercial Interior Designer
• Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
• Developed comprehensive design concepts through sketches, renderings, and 3D models.
• Developed space planning concepts, color palette selections, and textile presentations.
• Conducted site visits and meetings with clients to gather necessary information for successful project execution.
• Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
• Coordinated with the construction process and collaborated on a team of architects, designers and engineers.
• Followed Commercial Building codes and ADA compliance.
• Stayed up-to-date on industry developments by attending trade shows, workshops, and networking events.