Summary
Overview
Work History
Education
Skills
Timeline
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MELONIE SIMINGTON

Allen,USA

Summary

I am a dedicated career professional with years of experience in personnel Leadership. Friendly, detail-oriented candidate with 10 plus years' experience in customer relations for Home Warranty and Auto claim background. Prior skills of Business Law background. I am open to new adventures and will adapt to any environment keeping company's best interest at heart. I come with great personality and excellent communication skills. Happy and satisfied customers come with a successful Company!

Overview

18
18
years of professional experience

Work History

Home Warranty Claims Manager

Miramar Financial Holdings, LLC
07.2024 - 08.2025
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
  • Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Customer Experience Manager

IA American Warranty Group
07.2007 - 05.2024
  • Supervised 3 Departments Including 30 direct reports as customer experience Manager for IA VSC departments include Claim Payments, Home Warranty, and Quality Assurance
  • Supported employees through regular communication and coaching.
  • Supported Employee Annual Review evaluations
  • Supported Time Card Keeping for all employees and pulled monthly reports for any overtime usage employees carried over.
  • Provided support for interviewing and onboarding of all new hire activity and for backfilling and employee exit.
  • Provided continued support for Claims Payment Department by bookkeeping daily reports of payments being paid daily and monthly thru credit card and check processing, continued support of check register approvals every Tuesday, batch closing (processed payments )
  • Provided support for the Quality Assurance Department which handles employee call evaluation and performance grading measurement.
  • Managed Home Warranty operations for claims adjudication.
  • Managed Employee Phone System
  • Customer Service support

Education

Associate of Applied Science - Business Administration And Management

01.1995

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Executive Secretarial School
Dallas, TX

Skills

  • Personnel Management and Development
  • Verbal Communication
  • Prioritization
  • Retention Management
  • Outlook
  • Identifying Problems and providing solutions alternatives
  • Customer relations
  • Networking
  • Team Building and Leadership
  • Microsoft office
  • Claims investigation and research
  • Problem-solving aptitude
  • Human relations
  • Team Training

Timeline

Home Warranty Claims Manager

Miramar Financial Holdings, LLC
07.2024 - 08.2025

Customer Experience Manager

IA American Warranty Group
07.2007 - 05.2024

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Executive Secretarial School

Associate of Applied Science - Business Administration And Management

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