Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Melonie Wesley

Melonie Wesley

Lithia Springs,GA

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

9
9
years of professional experience

Work History

Front Office Manager

Georgia Luxury Automotive
01.2018 - 03.2025
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Increased repeat business by personalizing guest experiences and recognizing loyalty.
  • Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Handle communication between Body shop Manager and Insurance companies.
  • Assist Each department managers when the are on vacation or leave. (Accounting, Service, and Quality)
  • Assist customers with setting up rentals.
  • Sold vehicles and handled all documentation , including Tags and Titles.

Automotive Service Advisor

Ed Voyles Honda
01.2016 - 08.2017
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Investigated customer complaints to identify cause of malfunctions.

Education

Cosmetology

Toni & Guy Hairstylist School
Marietta,Ga
01-2018

High School Diploma -

St Anthony High School
Jersey City, NJ
06-1998

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Customer relations
  • Scheduling and calendar management
  • Operations management
  • Microsoft Office Suite
  • Issue handling
  • Reservation management
  • Records management
  • Relationship building
  • Staff training and development
  • Complaint handling
  • Listening skills
  • Emergency response
  • Performance tracking and evaluation
  • Hiring and training
  • Problem resolution
  • Decision-making
  • Team leadership
  • Computer skills
  • Customer relationship management
  • Goal setting
  • Negotiation and conflict resolution
  • Teamwork and collaboration
  • Exceptional customer support
  • Accounting oversight
  • Credit and collections

Accomplishments

  • Collaborated with team of 50 in the development of being top ranked shop.
  • Achieved bonuses by completing each repair with accuracy and efficiency.

Languages

English
Native or Bilingual

Timeline

Front Office Manager

Georgia Luxury Automotive
01.2018 - 03.2025

Automotive Service Advisor

Ed Voyles Honda
01.2016 - 08.2017

Cosmetology

Toni & Guy Hairstylist School

High School Diploma -

St Anthony High School
Melonie Wesley