Melonie Wilhelm
Baltimore,MD
Summary
Dependable and highly organized Executive Assistant with over 5 years of experience leading and supporting teams to ensure smooth operations and efficient workflow. Skilled in calendar management, office coordination, and providing exceptional administrative support. Proven track record of mentoring and guiding administrative teams, delegating tasks effectively, and fostering a collaborative environment. Committed to delivering quality results and contributing to the success of the organization.
Overview
10
10
years of professional experience
Work History
Executive Assistant / Deputy Administrative Assist
JHU Applied Physics Lab
Laurel, MD
10.2024 - Current
- Managed calendars for the Department Head, Managing Executive, and Financial Management Group Supervisor of the Communications Department, ensuring efficient scheduling and coordination.
- Led, mentored, and coached the administrative team, providing constructive feedback to promote professional growth, enhance performance, and ensure smooth administrative operations.
- Organized conference rooms, set up technology, and prepared materials to facilitate seamless meetings and events.
- Monitored daily office calendars to schedule meetings, activities, and travel, optimizing team productivity.
- Obtained a P-CARD and procured supplies as needed
- Coordinated and booked all travel arrangements, while handling reimbursements for any associated expenses.
- Coordinated meeting logistics for the Senior Leadership Team, ensuring smooth execution of all events.
- Worked closely with the Financial Management Group Supervisor to submit and track Special Achievement Awards for department staff.
- Managed external facility bookings for events at the Bloomberg Center, ensuring smooth coordination and resource allocation.
- Assisted in the planning and logistics of large department-wide events, overseeing event preparation and execution.
- Handled confidential information with discretion, maintaining an effective and organized administrative system.
Executive Administrative Assistant
Live Casino and Hotel, Hanover, MD
Hanover, MD
03.2022 - 10.2024
- Calendar management for the director and vice president.
- Coordinate business meetings for the Vice President and Director of Table Games and Poker.
- Led the administrative team, delegating tasks and responsibilities to ensure efficient workflow and successful completion of departmental objectives.
- Use standard office equipment and knowledge of Microsoft Office.
- Create and maintain the databases, spreadsheets, graphs, and presentations.
- Screen calls and take messages for the Director and Vice President.
- Responsible for creating daily, weekly, and quarterly financial and budget reports.
- Booked all travel arrangements for the Vice President of Table Games.
- Executed record-filing systems to improve document organization and management.
- Monitored daily office calendars to plan meetings, activities, and travel to maximize productivity.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Handle confidential information and maintain effective and efficient organization of administrative requirements.
- Submitted IT tickets for the department.
- Submitted reimbursement tickets for any table games and poker dealers that were subpoenaed to court.
- Obtains a Maryland State Gambling License.
DENTAL ASSISTANT/ OFFICE MANAGER
Baltimore Orthodontic Group
Ellicott City, MD
08.2020 - 03.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Optimized the office schedule to balance team workloads, group productivity, and financial targets.
- Took intraoral photos and X-rays.
- Prepared a treatment plan with the orthodontist, and presented the treatment plan to the financial coordinator.
- Filed new patient records.
- Scheduled Appointments.
- Assist the orthodontist during dental procedures and orthodontic exams.
DIRECTOR OF OPERATIONS
Massage Envy
Owings Mills, MD
03.2015 - 08.2020
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed a record filing system to improve document organization and management.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Recorded meeting minutes to provide a historical account of actions, measure progress against the strategic plan, and drive accountability.
- Scheduled office equipment repairs and maintenance for company vehicles to prevent unplanned downtime.
- Managed all aspects of business for four individual locations.
- Supervised 160 employees across four locations.
- Created, distributed, and managed all employees' schedules.
- Prepared and processed payroll for 160 employees on a bi-weekly basis.
- Served as the primary point of contact for dispute resolution and reconciliation for 160 employees. Streamlined processes to effectively track, order, and maintain inventory.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Audited sales performance and data trends to improve underperforming areas.
- Planned, coordinated, and led monthly district conference calls with sales teams to update and align sales objectives.
- Maximized branch revenue by optimizing daily operations.
- Met with regional managers on a quarterly basis to discuss techniques for overcoming objections and closing deals.
- Hired optimal staff, and enhanced training programs.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Collaborated with the franchisee to improve performance and grow sales.
- Monitored customer complaint trends to drive satisfaction improvements, and adjusted operational strategies.
- Mentored team members by demonstrating best practices for sales and customer service.
- Participated in regional trade shows.
- Cultivated positive rapport with associates and team leadership.
- Assisted in building one new store from the ground up, with clear and proactive business leadership.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Education
Dental Assistant
Fortis
Towson 05-2018
Skills
- Decision-making
- Schedule management
- Attention to detail
- Time management
- Leadership
- Organization
Timeline
Executive Assistant / Deputy Administrative Assist
JHU Applied Physics Lab
10.2024 - Current
Executive Administrative Assistant
Live Casino and Hotel, Hanover, MD
03.2022 - 10.2024
DENTAL ASSISTANT/ OFFICE MANAGER
Baltimore Orthodontic Group
08.2020 - 03.2022
DIRECTOR OF OPERATIONS
Massage Envy
03.2015 - 08.2020
Dental Assistant
Fortis
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