Melony Alvarez
Wills Point,TX
Summary
Dynamic customer service professional with experience at Willard Heating & Air Conditioning, excelling in problem resolution and effective communication. Proven ability in data entry and payment processing, while actively training new team members. Committed to maintaining high standards of organization and efficiency, ensuring customer satisfaction and team success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Willard Heating & Air Conditioning
04.2021 - 09.2025
- Collaborated with team members to ensure efficient workflow and timely task completion.
- Learned safety protocols for equipment operation and hazard management.
- Supported customer service initiatives through effective communication and problem resolution.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Kennel Technician
Mabank Animal Hospital
07.2020 - 04.2021
- Assisted in daily animal care, ensuring proper feeding and sanitation of kennel facilities.
- Monitored animal behavior and health, reporting any concerns to veterinary staff promptly.
- Maintained accurate records of pet vaccinations and treatments for ongoing health tracking.
- Operated grooming equipment to ensure cleanliness and comfort of animals in care.
- Trained new staff on safety procedures and standard operating practices in the kennel environment.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
Team Member
Sweet Frog
05.2017 - 07.2019
- Collaborated with team members to ensure efficient workflow and timely task completion.
- Learned safety protocols for equipment operation and hazard management.
- Supported customer service initiatives through effective communication and problem resolution.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
North Forney Highschool
Forney, TX05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Paperwork processing
- Appointment scheduling
- Documentation
- Microsoft PowerPoint
- Filing
- Coordination
- Account updating
- Spreadsheets
Timeline
Customer Service Representative
Willard Heating & Air Conditioning
04.2021 - 09.2025
Kennel Technician
Mabank Animal Hospital
07.2020 - 04.2021
Team Member
Sweet Frog
05.2017 - 07.2019
North Forney Highschool
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