Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melony Duraney

Youngstown

Summary


Diligent customer service professional with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Home2 Suites by Hilton Hotel
05.2018 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems including PEP, Kipsu, and the Hilton Lobby.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Boosted online ratings by soliciting guest feedback and addressing online reviews.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Enforced policies and procedures to increase efficiency.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Relationship Banker

First National Bank Of Pennsylvania
01.2020 - 12.2022


  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Verified customer identity and reviewed documentation for accuracy.
  • Processed customer transactions promptly, minimizing wait times.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.


Education

General

Cardinal Mooney High School
Youngstown, OH
05-2017

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Guest accommodations
  • Microsoft office
  • Administrative support
  • Computer skills
  • Detail-oriented
  • Teamwork and collaboration

Timeline

Relationship Banker

First National Bank Of Pennsylvania
01.2020 - 12.2022

Front Desk Agent

Home2 Suites by Hilton Hotel
05.2018 - Current

General

Cardinal Mooney High School

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