Melony Moore
Concord,NC
Summary
Dynamic regulatory professional with extensive experience, excelling in regulatory compliance and complex problem-solving. Proven track record in enhancing customer satisfaction and achieving efficiency goals among internal and external partners . Strong communicator and team leader, adept at documentation and reporting to drive effective resolutions.
Overview
6
6
years of professional experience
Work History
Manager Federal Regulations Gov't Affairs
United Management/Sprint Nextel
02.2005 - 10.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Investigated and analyzed complaints: Receiving, documenting, and investigating complaints from individuals or organizations regarding potential violations of federal regulations.
- Additional job responsibility involved receiving and responding to FCC Interrogatories accurate;y and timely.
- Strong analytical and research skills, attention to detail, excellent communication (written and verbal) and organizational skills, and proficiency in relevant software tools like Microsoft are essential.
Executive Regulaatory Analyst
United Management/Sprint Nextel
05.2003 - 12.2004
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Managed and resolved escalated customer complaints via phone, written correspondence, and email which originated through multiple channels including state and federal regulatory agencies, Attorneys General offices as well as company channels.
- Investigated complex issues, identified root causes, and developed tailored solutions.
- Collaborated with internal and external partners to ensure timely and effective resolution of complaints.
- De-escalated tense situations and provided exceptional customer service to maintain positive relationships.
- Trained and mentored junior team members on effective complaint handling techniques.
- Monitored and tracked complaint resolution progress to ensure timely and efficient resolution. Conducted post-escalation follow-up to ensure customer satisfaction.
Wireless Regulatory Analyst/Cell Tower Constructio
United Management/Sprint Nexet
02.2002 - 05.2003
- Assisted in risk assessment and mitigation efforts, identifying potential areas of noncompliance.
- Managed airspace safety evaluations to bring wireless sites online for the South Texas and Dallas regions.
- Evaluated cell site specifications against Title 47 (Federal Communications Commission), Title 14 and Federal Aviation Regulations, Part 77 (Federal Aviation Administration) requirements; Also included managing necessary cell site modifications, such as AM Detuning.
- Researched relevant regulatory statutes and formulated policy change recommendations; also implemented compliance changes which reduced liability.
- Prepared and filed appropriate FCC/FAA documents and maintained required tower compliance records
- Audited two major wireless markets which resulted in 100% compliance for 1,723 wireless sites.
Education
J.D. - Law
University of Dayton
Dayton, OH05-1995
Bachelor of Arts - Political Science And Government
Norfolk State University
Norfolk, VA05-1992
Skills
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Regulatory compliance
- Team Leadership
- Computer skills
- Effective communication
Timeline
Manager Federal Regulations Gov't Affairs
United Management/Sprint Nextel
02.2005 - 10.2007
Executive Regulaatory Analyst
United Management/Sprint Nextel
05.2003 - 12.2004
Wireless Regulatory Analyst/Cell Tower Constructio
United Management/Sprint Nexet
02.2002 - 05.2003
J.D. - Law
University of Dayton
Bachelor of Arts - Political Science And Government
Norfolk State University
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