Hi, I’m
Melony Nonnemacher
Allentown,PA
Summary
Resourceful professional in public relations, known for high productivity and efficient task completion. Specialize in crisis management, effective communication, and strategic communication planning. Excel in teamwork, adaptability, and problem-solving to navigate public perceptions and messaging complexities. Committed to fostering positive relationships between organizations and their public through clear, effective communication strategies.
Overview
4
years of professional experience
Work History
Moravian University Admissions OfficeBethlehem, Pennsylvania
Campus Visit Ambassador - Student Worker
10.2024 - Current
Job overview
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Maintained professionalism and efficiency while working closely with leadership.
- Represented the Ambassador in a professional manner at all times.
- Developed strategies for improving customer service experience.
- Resolved customer service issues quickly and effectively.
- Successfully collaborated with other departments throughout the organization.
- Maintained cleanliness and organization of the finishing area.
- Fostered an environment where teamwork was encouraged and collaboration was valued.
Gerritys SupermarketsBethlehem, PA
Customer Service Representative
03.2021 - Current
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Encouraged teamwork through strong communication and interpersonal skills.
Education
Moravian UniversityBethlehem, PA
Bachelor of Arts from Communications And Media Studies | Sociology
05-2027
Moravian UniversityBethlehem, PA
from Minor | Ethics
05-2027
Moravian University Bethlehem, PA
from Minor | Women's, Gender, And Sexuality Studies
05-2027
Skills
- Customer service
- Team collaboration
- Effective communication
- Customer Education
- Adaptability
- Teamwork and collaboration
- Community relationship building
- Decision-making
- Strategic communications
- Customer engagement
- Problem-solving abilities
- Writing, editing, and proofreading
- Reliability
- Teamwork
Accomplishments
- First Generation College Student
- Bethlehem Area School District Scholarship Recipient
- Bethlehem Area School District Trustee Scholarship Recipient
- Scranton Area Community School Foundation Neal J. Fasula Scholarship Recipient
- United Nations Millennium Fellowship | Campus Director Class of 2024
- United Nations Millennium Fellowship | Graduating Class of 2024
- Community Service Committee Representative | Out of the Darkness Walk - American Foundation for Suicide Prevention
- Gamma Sigma Sigma National Service Sorority Inc. | Vice President of Service | August 2024 - Current
- Gamma Sigma Sigma National Service Sorority Inc.| Assistant Vice President of Service | January 2024 - May 2024
Languages
English
Native/ Bilingual
Project - Helping Hands STEAM Into Learning
I initiated a civic engagement opportunity for students to be introduced to community service and learn what serving the community is all about. Students stay after school once a week and complete different service projects and ultimately raise money to purchase STEAM kits to be donated to William Penn. A few of the projects include cards for the elderly to be sent to nursing homes, cards for children in the hospital, dog toys for animal shelters, community clean-ups, as well as various other projects that could be utilized as a fundraiser or donated to other local organizations. The projects will be dependent on the needs of community organizations. This program is geared towards 4th and 5th grade students, including 10-15 students.
Affiliations
- Gamma Sigma Sigma | National Service Sorority Inc.
- United Nations Millennium Fellowship | Graduation Class of 2024
- Community Service Volunteer | American Heart Association - Nonprofit Organization
- Community Service Volunteer/Committee Member | Out of the Darkness Walk - American Foundation for Suicide Prevention
- Community Service Volunteer | Northeast Middle School, William Penn Elementary School, Thomas Jefferson Elementary School
- Community Service Volunteer | Moravian University Heritage Day
- Community Service Volunteer | Alex Lemonade Stand Foundation
- Community Service Volunteer | Historic Bethlehem Nonprofit Organization
- Community Service Volunteer | March of Dimes
- Community Service Volunteer | Feed the Children
References
References available upon request.
Timeline
Campus Visit Ambassador - Student Worker
Moravian University Admissions Office
10.2024 - Current
Customer Service Representative
Gerritys Supermarkets
03.2021 - Current
Moravian University
Bachelor of Arts from Communications And Media Studies | Sociology
Moravian University
from Minor | Ethics
Moravian University
from Minor | Women's, Gender, And Sexuality Studies
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