Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melony PRATER

West Sacramento,CA

Summary

Customer service professional with extensive experience in conflict resolution and enhancing customer satisfaction. Proven ability to communicate effectively and solve problems, contributing to increased customer loyalty. Track record of successful team collaboration to meet organizational objectives in dynamic environments. Recognized for reliability and proactive service delivery.

Overview

11
11
years of professional experience

Work History

Truck Driver

Pro Vision Transport
08.2024 - 03.2025
  • Maintained clean driving record while adhering to company policies and federal regulations.
  • Demonstrated safe driving with zero accidents through strict compliance with safety protocols.
  • Developed strong relationships with dispatchers to secure optimal job assignments based on skills.
  • Achieved high customer satisfaction through professional client interactions during pickups and deliveries.

Truck Driver

Certified Express
06.2022 - 08.2024
  • Maintained clean driving record in compliance with company policies and federal transportation regulations.
  • Operated vehicles safely to prevent accidents and minimize delays.
  • Proactively communicated with dispatch teams about changes affecting scheduled pickups or deliveries.
  • Ensured client satisfaction through consistent communication during pickups and deliveries.

Truck Driver

XXI Century
08.2021 - 05.2022

Inspected trucks for malfunctions, reporting issues to management for corrective action.

  • Demonstrated safe driving practices by adhering to regulations, achieving zero accidents.
  • Maintained high customer satisfaction through professional interactions during pickups and deliveries.
  • Documented cargo delivery times and vehicle maintenance for dispatch billing and inventory needs.
  • Minimized delays by proactively planning routes based on weather and traffic changes.
  • Streamlined route planning to adapt to last-minute changes, ensuring timely deliveries.

Truck Driver

High Road Carriers
11.2020 - 07.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.

Truck Driver

Werner Enterprises
04.2020 - 10.2020
  • Executed safe driving practices to prevent accidents and minimize delays.
  • Maintained a pristine driving record in compliance with company policies and federal regulations.
  • Documented daily DOT log book entries accurately and submitted required paperwork.

Truck Driver

Marten Transportation
Mondovi, WI
02.2020 - 03.2020
  • Completed training sessions on defensive driving techniques and accident prevention methods.
  • Conducted thorough vehicle inspections for mechanical and safety compliance.
  • Maintained accurate logs of working hours to comply with regulations.
  • Monitored vehicle performance and recorded incidents for operational improvement.

Truck Driver

Werner Enterprises
Omaha, NE
07.2019 - 02.2020
  • Conducted daily DOT pre-trip inspections to minimize delivery delays and risks.
  • Maintained logs with accurate information to comply with internal requirements and DOT regulations.
  • Transported goods efficiently to designated locations according to established delivery schedules.

Manager

Gilroy Garlic Usa Rv Park
Gilroy, CA
05.2014 - 02.2019
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Oversaw daily operations, ensuring efficiency and strict adherence to quality benchmarks.
  • Resolved customer inquiries and complaints requiring management-level escalation promptly.
  • Enforced customer service standards, addressing issues to sustain high-quality service.
  • Organized team activities to foster camaraderie and encourage a positive workplace culture.
  • Provided leadership during organizational changes and crisis situations effectively.

Education

CDL - Truck Driving

Roadmaster
Bethlehem, PA
06-2019

LPN - Nursing

Lebanon County Career Technology Center
Lebanon, PA
06-2008

Skills

  • Vehicle operation and inspection
  • Route planning and cargo handling
  • Safety regulations compliance
  • Customer service excellence
  • Time management skills
  • Flexible scheduling availability
  • Attention to detail
  • Problem-solving and decision-making

Affiliations

  • United States Navy 1995-1998

Timeline

Truck Driver

Pro Vision Transport
08.2024 - 03.2025

Truck Driver

Certified Express
06.2022 - 08.2024

Truck Driver

XXI Century
08.2021 - 05.2022

Truck Driver

High Road Carriers
11.2020 - 07.2021

Truck Driver

Werner Enterprises
04.2020 - 10.2020

Truck Driver

Marten Transportation
02.2020 - 03.2020

Truck Driver

Werner Enterprises
07.2019 - 02.2020

Manager

Gilroy Garlic Usa Rv Park
05.2014 - 02.2019

CDL - Truck Driving

Roadmaster

LPN - Nursing

Lebanon County Career Technology Center