Lead Optician
Family Eye Care
- Ensured compliance with all office policies and procedures including HIPAA
- Billed exams and eyewear according to regulations required by insurance companies including Medicare, Medicaid, and Blue Cross Blue Shield
- Promoted positive and smooth patient flow throughout the facility, encouraging more efficient operations and boosting patient satisfaction
- Drove operational improvements which resulted in savings and improved profit margins
- Trained staff on optical technology and equipment usage to enhance service delivery.
- Streamlined patient intake processes, improving overall clinic efficiency and patient satisfaction.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.