Skilled customer service representative with proven expertise in call handling, CRM software, and issue resolution. Committed to enhancing customer satisfaction through effective communication and collaboration.
Overview
3
3
years of professional experience
Work History
Inbound Call Center Representative
Kelly Services
Baton Rouge, Louisiana
07.2022 - 11.2025
Managed high volume inbound calls to assist customer inquiries.
Resolved customer issues by providing accurate information and solutions.
Documented customer interactions in the internal tracking system.
Collaborated with team members to improve service delivery processes.
Customer Care Representative
Concentrix
Texas City, Texas
02.2023 - 12.2024
Resolved customer issues using internal support tools and systems.
Assisted customers with inquiries regarding products and services.
Collaborated with team members to address complex customer concerns.