Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Melony scott

Baton Rouge,LA

Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Summary

Skilled customer service representative with proven expertise in call handling, CRM software, and issue resolution. Committed to enhancing customer satisfaction through effective communication and collaboration.

Overview

3
3
years of professional experience

Work History

Inbound Call Center Representative

Kelly Services
Baton Rouge, Louisiana
07.2022 - 11.2025
  • Managed high volume inbound calls to assist customer inquiries.
  • Resolved customer issues by providing accurate information and solutions.
  • Documented customer interactions in the internal tracking system.
  • Collaborated with team members to improve service delivery processes.

Customer Care Representative

Concentrix
Texas City, Texas
02.2023 - 12.2024
  • Resolved customer issues using internal support tools and systems.
  • Assisted customers with inquiries regarding products and services.
  • Collaborated with team members to address complex customer concerns.

Education

High School Diploma -

Capitol Senior High
Baton Rouge, LA
05-1999

Skills

  • Customer service
  • CRM software
  • Call handling
  • Issue resolution
  • Data entry
  • Team collaboration

Timeline

Customer Care Representative

Concentrix
02.2023 - 12.2024

Inbound Call Center Representative

Kelly Services
07.2022 - 11.2025

High School Diploma -

Capitol Senior High
Melony scott