MELONY STEVENS
Rock Hill,SC
Summary
Professional employee known for punctuality. I'm pursuing employment options where outstanding customer service, a positive attitude, and the understanding of diversity in the workplace, are all required for day-to-day success.
Ready to learn and contribute the skills, knowledge, and experience obtained over the years in the healthcare profession.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Piedmont Medical Center
Rock Hill, SC
08.2024 - Current
- I worked at Physicians Clinic.
- Facilitated patient check-in processes to ensure smooth admissions.
- Managed insurance verification to confirm patient eligibility and benefits.
- Educated patients on financial responsibilities and payment options clearly, and collected those payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Utilize phones, faxes, scanners, printers, copiers, and iPads.
Patient Service Specialist
Tryon Medical Partners
Charlotte, NC
10.2018 - 06.2025
- Greet patients upon arrival and verify information. Also ensure photo is current, insurance coverage and demographic info is accurate and valid.
- Educate patients on portal registration/usage, assist with completion of forms, prior to scanning into patients chart.
- Schedule appointments and call patients when there's issues with insurance eligibility.
- Prepare a patient case when answering incoming calls and for a walk-in patient.
- Process payments from patients, including cash, check, or credit card transactions, prepare daily deposits, reconcile accounts.
- Prep patients charts, days in advance, to ensure the check-in process runs smoothly with all info updated.
- Complete daily tasks in EHR (Athena)
- Confirm transport (concierge).
Patient Care Coordinator
Physical Therapy Center
Fort Mill, SC. Monroe, NC. Charlotte, NC, SC
11.2017 - 09.2018
- Performed administrative duties such as filing, answering phones, organized and updated files daily, scheduled appointments for patients and coordinated follow-up visits as needed.
- Received and routed care team messages and documents to appropriate staff.
- Verified patients' insurance, collected payments, updated demographic info as needed.
- Utilized phone service and computer for long periods of time.
- Communicated with insurance carriers to verify benefits/coverage. Also with physicians for authorization with referrals.
- Ensure all patients charts are updated and accurate, daily.
- Ordered supplies and equipment for therapists.
Healthcare Technician
Carolinas Healthcare Systems
Charlotte, NC
05.2015 - 08.2017
- Nursing Assistant/Unit Secretary.
- Performed patient assessments, including vital signs, weight, height and body mass index, blood glucose, and patients diet.
- Provided assistance with daily living activities such as bathing, dressing, eating and transferring patients.
- Ensured that all patient information was kept confidential in accordance with HIPAA regulations.
- Recorded patient vital signs, documenting information into medical charts.
- Observed and reported changes in patient condition to registered nurse.
- Collected and documented patients' medical history, identity and proof of address.
- Transported patients as assigned by registered nurses.
- Prepared rooms for incoming patients by setting up medical instruments and supplies.
- Communicated with care team regarding Admissions and Discharges: Physicians, nurses, social workers, judges, security, and transport services.
Education
Registered Medical Assistant-Certificate - Medical Assisting
Professional Skills Institute
Maumee, OH01-2013
Skilled Nursing Assistant-Certificate - Nursing Assistance
Milwaukee Area Technical College
Milwaukee, WI05-2002
Skills
- Organizational
- Detail-oriented
- EHR
- Insurance verification
- Electronic medical records
- Patient registration
- Payment processing
- HIPAA compliance
- Appointment scheduling
- Data entry accuracy
- Patient check-in
Timeline
Patient Access Representative
Piedmont Medical Center
08.2024 - Current
Patient Service Specialist
Tryon Medical Partners
10.2018 - 06.2025
Patient Care Coordinator
Physical Therapy Center
11.2017 - 09.2018
Healthcare Technician
Carolinas Healthcare Systems
05.2015 - 08.2017
Registered Medical Assistant-Certificate - Medical Assisting
Professional Skills Institute
Skilled Nursing Assistant-Certificate - Nursing Assistance
Milwaukee Area Technical College