Melony Thomas
Port Charlotte,FL
Summary
Adaptable professional with 7+ years of experience and a proven knowledge of customer communications, conflict resolution, and customer service. Aiming to leverage my skills to successfully fill the Customer Service role at your company. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Operation Task Team
JCPenney
01.2022 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Stocked shelves with inventory items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated weekly truck unloading to manage inventory efficiently.
- Updated promotional strategies and weekly sales initiatives.
- Developed and implemented customer service standards to ensure quality customer service.
- Resolved customer service inquiries promptly and efficiently.
Inventory Manager
Joann's Fabric and Craft Store
01.2018 - 10.2019
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockroom
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Keep records on the use and/or damage of stock or stock handling equipment
- Provide assistance or direction to team in stockroom
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Complete planograms for shelves/products
Baby Registry Consultant/ Sales Associate
Babies R Us
11.2016 - 01.2018
- Assist customers in creating registries for their babies
- Working with parents or expectant mothers and fathers to locate items in a retail store or online
- Assisting parents in choosing best merchandise that fits their needs and being knowledge on different products
- Cashier
- Stockroom/ receiving trucks
- Stocking
- Packing online orders
Education
High School Diploma -
LEHIGH SENIOR HIGH SCHOOL
Lehigh Acres, FL06.2012
Skills
- Strategic Problem Resolution
- Effective Communication
- Inventory management
- Customer service
- Problem resolution
- Time management
- Organizational skills
- Multitasking
- Data management
- Essential Software Skills
Timeline
Operation Task Team
JCPenney
01.2022 - Current
Inventory Manager
Joann's Fabric and Craft Store
01.2018 - 10.2019
Baby Registry Consultant/ Sales Associate
Babies R Us
11.2016 - 01.2018
High School Diploma -
LEHIGH SENIOR HIGH SCHOOL
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