Melony Tolefree

• Providing excellent customer service throughout the sales process

• Matching customers with vehicles based on their needs and budget

• Negotiating the price and terms of sale with customer

• Arranging test drives for customers

• Completing all necessary paperwork and documentations with customers

• Collaborating with the sales team to achieve monthly sales targets

• Staying up-to-date on product knowledge, market trends and competitors

• Developing and implementing strategies to engage customers

• Developing long-lasting client relationships by consistently exceeding expectations with exceptional service.

- Manage a staff of 10 managers and about 50-60 employees depending on location.

- Recruit, interview, hire new employees or terminate existing employees. Conduct performance evaluations and take disciplinary action when needed with approval from operations manager or Human Resources.

- Coach, direct, motivate, and hold accountable all employees in order to achieve overall success.

- Prepare Weekly crew schedules and monthly manager schedules to ensure restaurant is appropriately staffed.

- Manage, supervise, and assist with the preparation, sales, and service of food that meets or exceeds the brand's standards.

- Manage, delegate, and is responsible for the food/paper orders, receipt, storage and issuing of all food, labor, equipment, and cleaning supplies for the restaurant to ensure minimum loss of waste or theft.

- Resolve conflicts and complaints with customers in a timely manner.

- Maintain a clean and food safe restaurant.

- Keep up with planned maintenance of building and all equipment and report all issues in a timely manner to be resolved when it can't be handled in store.

- Ensure a safe working environment for all employees in compliance with company handbook.

- Keep team involved with financial results of each month and work on all opportunity for better results the following month.

- Ensure all money makes it to the bank and deposits are validated each day.

- Assist team with customers during rush periods

- Ensure restaurant is food safety audit ready each day

- Keep track of all employees training and development

- Work safely in a high volume manufacturing environment.

- Maintain a clean and safe work environment.

- Collaborate and work well with other team members.

- Ability to stand, lift, reach and bend while performing task near heavy machinery.

- Utilize manual and lift equipment such as cranes.

- Used electronic bar code equipment and follow lock out/tag out procedures for safety.

- Monitor production, while following standard procedures to produce quality paper reels.

- Assist with machine uptime by communicating maintenance issues.

- Complete required operational paperwork.

- Collect all paper samples and report to lab for quality inspection.

- Assist general manager in decisions on promotion/staffing for shift leaders and crew trainers.

- Address retention issues within each restaurant.

- Ensure proper training is in place for all employees including the general manager.

-Assist in reprimand and counseling if necessary, participate in unemployment cases.

- Help general manager implement employee incentive programs.

- Demonstrate the highest leadership standards in order to create a similar standard among team.

- Enforce all company policies.

- Protect the brand by performing food safety audits every visit, assess pest control, demand high standards; coach/counsel general managers as needed.

- Follow up on customer complaints, call and recover if needed.

- Ensure execution for new products roll out on time and team has been properly trained.

- Monitor store prices.

- Ensure company policies that would impede operational standards or inhibit sales.

- Ensure weekly and monthly accurate inventories are taken place; address and investigate when needed.

- Conduct detail food cost, cash control audits, ensure all camera systems are working.

- Assist/Set sales and scheduling targets for each restaurant,approve weekly schedules, ensure hours that were not scheduled are legitimate, follow up on payroll expense issues.

- Conduct monthly store safety audits to prevent/minimize insurance claims.

- Enforce company policies that would maximize company profit.

- Manage a staff of 10 managers and about 50-60 employees depending on location.

- Recruit, interview, hire new employees or terminate existing employees. Conduct performance evaluations and take disciplinary action when needed with approval from operations manager or Human Resources.

- Coach, direct, motivate, and hold accountable all employees in order to achieve overall success.

- Prepare Weekly crew schedules and monthly manager schedules to ensure restaurant is appropriately staffed.

- Manage, supervise, and assist with the preparation, sales, and service of food that meets or exceeds the brand's standards.

- Manage, delegate, and is responsible for the food/paper orders, receipt, storage and issuing of all food, labor, equipment, and cleaning supplies for the restaurant to ensure minimum loss of waste or theft.

- Resolve conflicts and complaints with customers in a timely manner.

- Maintain a clean and food safe restaurant.

- Keep up with planned maintenance of building and all equipment and report all issues in a timely manner to be resolved when can't be handled in store.

- Ensure a safe working environment for all employees in compliance with company handbook.

- Keep team involved with financial results of each month and work on all opportunity for better results the following month.

- Ensure all money makes it to the bank and deposits are validated each day.

- Assist team with customers during rush periods

- Ensure restaurant is food safety audit ready each day

- Keep track of all employees training and development.