Melony Zellous
Pflugerville,TX
Summary
Results-driven Human Resources Professional with 8+ years of HR experience, specializing in employee relations, compliance, policy administration, payroll, benefits, and HRIS management. Proven ability to coach leaders, resolve employee concerns, and implement HR policies while ensuring compliance with federal and state laws. Strong background in onboarding, talent management, and process improvement. Holds both SHRM-CP and PHR certifications and is committed to fostering a positive employee experience while aligning HR strategies with business objectives.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Human Resources Coordinator
University Of Texas Austin
Austin, TX
02.2023 - Current
- Supported departmental operations by promoting regulatory alignment.
- Guided leadership in managing employee performance, resolving disputes, and ensuring policy compliance.
- Processed various HRIS tasks in Workday such as hiring, promotions, terminations, and payroll.
- Managed leave of absence programs encompassing FMLA, ADA accommodations, and workers' compensation claims.
- Presented comprehensive HR-related topics to supervisors in training environments.
- Supported audit and compliance processes, maintaining precision across payroll, reporting, and employment documentation.
- Collaborated with managers to implement talent acquisition and retention initiatives effectively.
Human Resource Assistant
University Of Texas Austin
Austin, TX
09.2020 - 02.2023
- Supported staff and student employment, onboarding, benefits management, and I-9 processing.
- Proposed conflict resolution solutions during employee assessments and performance reviews.
- Led presentations to ensure thorough understanding of available benefit options.
- Maintained transactional accuracy and adherence to regulatory guidelines.
Field Recruiter
Interactive Health
Austin , Texas
06.2016 - 06.2020
- Supervised teams ranging from 2 to 30 employees at health screening events.
- Sourced, qualified and conducted screening interviews with job candidates.
- Leveraged applicant tracking systems (ATS) to streamline recruitment processes.
- Directed team development through immediate performance reviews and mentoring.
- Coordinated events efficiently to improve outcomes.
- Negotiated salary and benefits packages with candidates.
Clinical Account Manager
Health Pointe Medical
Dallas, TX
01.2016 - 12.2016
- Negotiated terms and conditions related to contracts and agreements between the organization and its clients.
- Provided clinical education and training to customers on products and services.
- Developed customized solutions for existing customers based on their individual needs and preferences.
- Administered financial operations, budget development, expenditure authorization, accounting, service rate pricing and financial reporting.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Senior Billing Specialist
Lebonheur Children Medical Center
Memphis, TN
05.2010 - 12.2015
- Handled payment processing while ensuring timely order fulfillment.
- Reconciled discrepancies between customer accounts receivable data and general ledger entries.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Education
Bachelor of Arts - Organizational Leadership
University of Memphis
Memphis, TNSkills
- HR Operations Management
- HR Policy & Compliance (FMLA, ADA, EEO, Workers' Comp)
- HRIS and Payroll (Workday, ADP)
- Performance Coaching and Leadership Support
- Audits and HR Reporting
- Compliance and Policy Adherence
- Recruitment and Retention Skills
- Compensation and Payroll Management
- Skilled in Both Written and Verbal Communication
- Excellent time management
Certification
- SHRM Certified Professional (SHRM-CP) – SHRM
- Professional in Human Resources (PHR) – HRCI
- Human Resource Management Certificate- University of Texas Austin
Education and Training
other
References
References available upon request.
Timeline
Human Resources Coordinator
University Of Texas Austin
02.2023 - Current
Human Resource Assistant
University Of Texas Austin
09.2020 - 02.2023
Field Recruiter
Interactive Health
06.2016 - 06.2020
Clinical Account Manager
Health Pointe Medical
01.2016 - 12.2016
Senior Billing Specialist
Lebonheur Children Medical Center
05.2010 - 12.2015
Bachelor of Arts - Organizational Leadership
University of Memphis
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