Melora Violette
Pickerington,OH
Summary
Highly dependable Office Manager Administrator with multiple years of experience optimizing office procedures, organizing and overseeing operations. With additional experience working in a Construction and Medical Front Desk role, I thrive in high-pressure, team-based atmospheres. Known for fostering a collaborative work environment and maintaining a positive attitude. Eager to leverage my skills in sales, customer service, and relationship building to contribute to a dynamic organization, while remaining receptive to new opportunities for growth and learning.
Overview
10
10
years of professional experience
Work History
Office Administrator
Caliber Collision
Columbus, OH
04.2024 - Current
- Front Office Support: Assisted front office teammates by providing necessary tools, training, and information to ensure effective job performance.
- Payroll and HR Administration: Managed accurate and timely payroll processing and HR-related recordkeeping for all center associates.
- Financial Management: Maintained Accounts Receivables, Accounts Payable accounts, and handled cash procedures in accordance with company policies.
- Customer Service: Delivered exceptional customer service, managed phone inquiries, and addressed customer concerns efficiently.
- Job Preparation: Prepared job jackets and collaborated with estimators to initiate new jobs and track repair status inquiries.
- Administrative Tasks: Performed various administrative duties to support the smooth operation of the office, including document preparation and data entry.
Clinical Front Desk-Temp/Float
OrthoNeuro
New Albany, OH
10.2023 - 02.2024
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Checked patients in and out for appointments and collected co-payments.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
Office Manager
Fun Time Pool and Spa, Inc
Columbus, OH
08.2019 - 10.2023
- Manage payroll and HR duties.
- Handle financials, invoicing and collections.
- Oversee office emails, phone calls and customers.
- Sales leads, scheduling and contracts.
- Created memos, letters and other documents, fostering internal and external communication.
- Collaborated with other staff to oversee calendars and prioritize meetings and appointments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Coordinate office supplies.
Dealer Services Specialist II
AFC Automobile Finance Corporation
Hartford, CT
05.2018 - 08.2019
- Servicing Auto dealers with flooring units, title change, collections, payments and lot audit.
- Delivering fast, friendly and knowledgeable information to assist the dealers, auctions and servicing branches.
- Oversee dealer's accounts using several applications PAW, Cosmos, Oracle, Salesforce and the internal queues system.
Customer Service Representative
Cardio Express
Vernon, CT
01.2015 - 05.2018
- Fitness sales, lead generation, promotions
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Medical Billing And Coding - Medical
American Institute
West Hartford, CT05.2012
Human Services - Social Work
Asnuntuck Community College
Enfield, CT05.2001
High School Diploma -
Avon High School
Avon, CT05.1987
Skills
- Customer Service
- Office Administration
- Organizational Skills
- Payroll, HR onboarding, Credit and collections
- Medical insurance verifications, co-pays, scheduling
- Billing, Accounts Payable and Receivable
- Invoicing and Billing
- Relationship Building
- Mail handling
- File Organization
- Word, Excel, Outlook
Timeline
Office Administrator
Caliber Collision
04.2024 - Current
Clinical Front Desk-Temp/Float
OrthoNeuro
10.2023 - 02.2024
Office Manager
Fun Time Pool and Spa, Inc
08.2019 - 10.2023
Dealer Services Specialist II
AFC Automobile Finance Corporation
05.2018 - 08.2019
Customer Service Representative
Cardio Express
01.2015 - 05.2018
Medical Billing And Coding - Medical
American Institute
Human Services - Social Work
Asnuntuck Community College
High School Diploma -
Avon High School