MELQUAN HUNTLEY
San Antonio,TX
Summary
Reliable Store Manager with 15 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing to strengthen and expand revenue streams. I am an adaptable and highly motivated professional with a strong drive to succeed that strives to develop high performing teams. I seek to leverage my expertise in different facets. I welcome opportunities to learn and grow.
Overview
10
10
years of professional experience
Work History
Director of Operations
Sunflower Mental Health CLinic
San Antonio, TX
02.2022 - 04.2024
- Directs the day-to-day operations of the program and implements programmatic and administrative policies and procedures to attain program goals and objectives.
- Supervises the service staff, evaluates employee performance, and makes recommendations for human resources actions to the mental health vice president.
- Makes programmatic and administrative recommendations to the mental health vice president in accordance with the agency/program goals and objectives.
- Develops and implements programmatic and administrative policies and procedures to attain program goals and objectives.
- Oversees quality assurance in the programs service delivery including clinical care and documentation.
- Oversees the programs productivity to meet established standards and to ensure continuity of care in the provision of comprehensive services.
- Mental health provider for individuals and families in San Antonio, Texas
- Startup efforts of mental health practice for owner, recruiting and credentialing physicians and therapists
- Scheduling of patients in practice for therapists
- Attend to client calls and submit claims
- Market new practice, presenting at industry networking events, associations, and business development meetings
- Created all social media accounts Twitter, Facebook, and Instagram for new practice
Store Manager
Rocks Discount
Kingsville, TX
05.2020 - 02.2022
- Managed, retail store; including merchandise, inventory and expense control. Provided solid leadership expertise resulting in exceptional customer experience, overall operational execution and total store results. Lead and execute objectives ensuring sales and profitability goals are exceeded. Monitor, analyze and measure sales performance; develop and implement plans to maximize sales and meet or exceed sales goals and objectives. Train, develop and assess performance of sales associates in all aspects of the business to ensure skill set, product knowledge and operations skills are achieved in order to provide outstanding customer service. Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc
- Conducted training sessions.
Customer Service Representative
Texas Work Force Commission, LA Fitness
San Antonio, TX
10.2018 - 07.2020
- Collaborate with educational institutions, business partners, community partners, and Chambers of Commerce to establish the alignment between education, workforce training, and industry demand
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Crisis prevention
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Interviews unemployment insurance claimants by telephone to obtain necessary personal and employment data.
- Accurately intake and transcribe claimant statement regarding claimant’s reason for separation from employment.
- Retrieves relevant information from various databases to advise claimant and complete the claim process.
- Places call to employer to gather and/or verify information pertinent to the completion of the claim process
Guidance Counselor
Qualified Mental Health, Guiding Young Girls
Newport News, VA
06.2016 - 11.2018
- Counseling provides a safe, trusting environment in which the teenager can express there thoughts and feelings and learn new skills to communicate better, manage emotions and create new strategies to help them adjust to situations
- Keeping a teenager engaged and talking is a primary goal of development
- This position is a qualified mental health professional-counselor
- I counseled children of school age with behavioral problems due to mental health illnesses
- I provided individual and group interventions
- I managed daily progress note along with weekly, and quarterly notes
- Part of the position is to build treatment plans and initial service plans
Assistant career development Cordinator
Shaw University
Raleigh, NC
09.2015 - 12.2017
- Overseeing, designing, and implementing academic programs, teaching standards, and student learning outcomes.
- Provided support to faculty members regarding teaching strategies, classroom management techniques, and grading procedures.
- Scheduled classes, assignments, tests, events, conferences. according to established guidelines.
- Coordinated workshops for faculty members on topics related to pedagogy and teaching methods.
- Developed and maintained program curriculum materials, ensuring compliance with accreditation standards.
- Created assessment instruments such as surveys and questionnaires to evaluate instructional effectiveness.
- Collaborated with university departments such as Student Services and Academic Affairs to coordinate services for students in academic programs.
Financial Advisor/debt Collector
Freedom Acceptance Corporation
Norfolk, VA
02.2014 - 08.2016
- Delivered personalized investment solutions to help clients work toward their long -term financial goals
- Submitted and approved re-financial agreements
- Meet clients to understand their needs and demands - Dept collection
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
- Reviewed existing client accounts to identify any gaps or areas needing improvement.
- Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
Education
Master's - Psychology Texas
Shaw University
05.2023
Bachelor of Arts - Psychology
05.2018
A&M kingsville -
Skills
- Facility and Practitioner Credentialing
- Medical Benefits
- Claims
- Eligibility
- Medical Office Management
- Iset
- Public Speaking and Engagement
- Employee Training and Team Building
- Medical Terminology
- Accounts Payable and Receivable
- Medical Platforms Navigation and Billing Client Relationship Management
- Cross-Functional Teams
- Crisis intervention
- Store Opening and Closing Procedures
- Cash Management
- Recruiting and Hiring
- Verbal and Written Communication
- Payroll Management
- Employee Supervision and Motivation
- Multitasking and Organization
- Team Building and Leadership
Additional Information
- Willing to relocate: Anywhere, the US for any employer Military Service Branch: , Army National Guard Service Country: United States Rank: Specialist April 2011 to March 2014
Timeline
Director of Operations
Sunflower Mental Health CLinic
02.2022 - 04.2024
Store Manager
Rocks Discount
05.2020 - 02.2022
Customer Service Representative
Texas Work Force Commission, LA Fitness
10.2018 - 07.2020
Guidance Counselor
Qualified Mental Health, Guiding Young Girls
06.2016 - 11.2018
Assistant career development Cordinator
Shaw University
09.2015 - 12.2017
Financial Advisor/debt Collector
Freedom Acceptance Corporation
02.2014 - 08.2016
Master's - Psychology Texas
Shaw University
Bachelor of Arts - Psychology
A&M kingsville -
Similar Profiles
Melquan HuntleyMelquan Huntley
Director of Operations at Sunflower Mental Health ClinicDirector of Operations at Sunflower Mental Health Clinic
Kyndle PriceKyndle Price
Medical Receptionist at Sunflower Rural Health ClinicMedical Receptionist at Sunflower Rural Health Clinic
Jana BrownJana Brown
Mental Health Practitioner I at Greater Greenville Mental Health ClinicMental Health Practitioner I at Greater Greenville Mental Health Clinic
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy