Melquisedec Flores Ramirez
Raleigh,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The UPS Store
09.2022 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Warehouse Worker
Amazon
07.2019 - 12.2020
- Consistently lifted materials weighing as much as 60 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Strapped items down over protective padding to secure throughout transportation.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
No Degree - Medical Assisting
Atlantis University
Miami, FLHigh School Diploma -
Southeast Raleigh Magnet High School
2600 Rock Quarry Rd Raleigh NC 2761007.2019
Skills
- Product and service knowledge
- Orientation and training
- Sales Reporting
- Computer Skills
- Staff Supervision
- Staff Training
- Customer Relations
- Customer Service
- Teamwork and Collaboration
- Good Judgment
- Problem Resolution
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
The UPS Store
09.2022 - Current
Warehouse Worker
Amazon
07.2019 - 12.2020
No Degree - Medical Assisting
Atlantis University
High School Diploma -
Southeast Raleigh Magnet High School
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