Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Melrose Kronenwetter

Bradenton,FL

Summary

Highly trained Implementation Specialist and Payroll Specialist with over 18 years in the Professional Employer Organization (PEO) industry. A diligent employee multitasking on very complex assignments. Ready for a new position that involves providing unparalleled customer satisfaction, with expertise working in a fast paced environment, demanding strong organization, strategic planning and interpersonal skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Implementation Specialist Manager

CoAdvantage
Bradenton, FL
08.2023 - 06.2024
  • Worked closely with sales partners and brokers to ensure client expectations were met.
  • Coordinates activities of Implementation Specialists who are engaged in new client system setups and other system setups as needed.
  • Conducted quality control/auditing to ensure accurate and appropriate use of data during the project system, integration test, and new system enhancements.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Collected, analyzed and reported on data for use in operational planning.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Recruited and hired qualified candidates to fill open positions.
  • Created training modules and documentation to train staff.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Conduct telephone/web-based or face-to-face training sessions for new clients.

Implementation Specialist Lead/Supervisor

CoAdvantage
Bradenton, FL
03.2017 - 07.2023
  • Act as the primary client contact throughout the implementation process, partnered with the implementation consultant.
  • Established a strong working relationship with each client based on clear expectations and trust building.
  • Cultivated relationships with the sales team, broker, and management to support and supply corrective actions.
  • Educated clients by explaining all technology issues in terminology that was simple to understand.
  • Partnered with internal teams for accurate setup of ancillary products such 401k, benefits and time and labot management.
  • Responded to customer questions regarding products, billing, and availability.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Transition clients to the ongoing client services team upon successful implementation.

Payroll Specialist

PEMCO (now CoAdvantage)
Bradenton, FL
01.2011 - 02.2017
  • Responsible for processing and maintaining timely and accurate payroll for approximately 150 clients, ranging from small to large business, including regular and off-cycle payroll, bonus runs, void/reissues, stop payments, and direct deposit reversals.
  • Support client inquiries via inbound calls and emails while maintaining defined turnaround times and quality responses.
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Kept informed on tax law changes that applied to payroll process.
  • Processed new employee paperwork and entered information into payroll system.

Payroll Representative

Administrative Concepts
Bradenton, FL
04.2010 - 12.2010
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.

Account Specialist

Selective HR Solutions
Sarasota, FL
07.2006 - 03.2010
  • Accurately processed and packaged payroll checks without any errors for consecutive years.
  • Ensure all scheduled payrolls are processed on time and provide outstanding customer service to both internal and external customers.
  • Monitor clients to ensure federal, state, and local payroll regulation and compliance.
  • Assist clients with all issues involving their payrolls.

Office Manager

Rehab Axis, Inc.
Sarasota, FL
07.2002 - 06.2006
  • Conducted patient interviews to elicit information for accurate registration and prioritization of patient care.
  • Verification of referral intake and conceptualized forms to avoid denials from Medicare and other insurance providers.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Customer Care Auditor

Concepcion-Carrier Airconditioning Company
Davao, Philippines
03.1997 - 12.2001
  • Performed administrative duties for the Vice President and Service Manager of an air conditioning and refrigeration manufacturer.
  • Coordinated and managed multiple priorities and projects for consumers, franchised service centers, and authorized dealers.
  • Audited trouble calls, billings, and reports to ensure accuracy and achieve total customer satisfaction.

Education

Bachelor of Arts - Economics

University of Mindanao
Davao City, Philippines
03-1996

Skills

  • Implementation Management
  • Client management
  • Managing a diverse team
  • Customer Communication and Empathy
  • Adaptability
  • Verbal and Written Communication
  • Issue Resolution
  • Ability to work under pressure

Accomplishments

  • Employee of the Month (May 2007)
  • Multiple Certificate Awards for void ratio of Zero
  • Customer Survey rating of 98%

Languages

Tagalog
Native/ Bilingual
Visayan
Native/ Bilingual
Ilonngo
Native/ Bilingual

Certification

  • Fundamental Payroll Certification (FPC)

Timeline

Implementation Specialist Manager

CoAdvantage
08.2023 - 06.2024

Implementation Specialist Lead/Supervisor

CoAdvantage
03.2017 - 07.2023

Payroll Specialist

PEMCO (now CoAdvantage)
01.2011 - 02.2017

Payroll Representative

Administrative Concepts
04.2010 - 12.2010

Account Specialist

Selective HR Solutions
07.2006 - 03.2010

Office Manager

Rehab Axis, Inc.
07.2002 - 06.2006

Customer Care Auditor

Concepcion-Carrier Airconditioning Company
03.1997 - 12.2001

Bachelor of Arts - Economics

University of Mindanao

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