Melsean Lawson
Hazel Crest,USA
Summary
Dependable Janitorial Supervisor with broad experience in managing cleaning and maintenance teams. Comfortable with planning schedules, overseeing staff performance and ensuring cleanliness standards are met to client satisfaction. Strengths include communication skills, problem-solving abilities and knowledge of health and safety regulations. Previously impacted work environments by improving efficiency through effective supervision and team training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Custodial Service
Six Mile LLC
Rock Island, IL
06.2025 - 12.2025
- Supervised the daily activities of multiple building sites, including the appropriate cleaning of all designated areas.
- Planned, organized, and directed team members to ensure the highest degree of customer satisfaction.
- Inspected completed work of all team members.
- Responsible for the training, hiring, disciplining, and firing of employees.
- Maintain inventory of cleaning supplies and equipment; order replacements as needed.
- Conducted scorecard walks, building inspections, and creating reports.
- Responsible for communicating building information and appearance to upper management.
- Facilitated and coordinated all key personnel and technical/operational processes to ensure internal and external customer satisfaction.
- Enforced all safety rules, procedures, and environmental regulations.
- Knowledge of OSHA and safety standards, and ensured all requirements were met.
- Trained new employees on safety protocols and operational procedures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Custodial Supervisor
Vonachen Group
Galesburg, IL
06.2024 - 01.2025
- Supervised 10 crew members in their assigned buildings (hiring, training, scheduling, coaching, evaluating.payroll functions, etc)
- Ensured all employees adhered to safety policies and procedures at all times.
- Establishes and promoted a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
- Ensured excellent customer service to building patrons and occupants.
- Ensured staff are meeting quality standards through regular inspections.
- Managed the equipment, chemical, and supply inventories
- Conducted regular inventory counts and evaluates inventory levels to determine weekly supply orders.
- Performs related ordering duties.
- Monitored and requested maintenance as needed for equipment to ensure a safe working environment.
- Performed a variety of administrative tasks in support of the department.
- Conducted regular staff and safety meetings providing recaps to the management team.
- Provides daily operational reports to the management team.
Regional Custodial Operational Manager
Amelia Building Maintenance
Jacksonville, FL
08.2020 - 06.2024
- Leads all aspects of custodial operations while maintaining the established quality standards, safe operation and complete regulatory compliance by training, supervising, evaluating, and motivating assigned personnel in their work.
- Developed and was accountable for a safety culture that creates a work environment where no one gets hurt.
- Analyzed all financial reports for facility operations, as well as reviewing all financial measurements with managers and directors to ensure achievement of financial goals.
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
- Actively foster a positive relationship between the client and are responsible for ensuring the highest level of customer satisfaction is provided.
- Ensured administration of HR Policies and interprets and ensure compliance with company policies such as safety, sanitation and purchasing.
- Responsible for staffing, development of personnel, training and education.
- Develop and maintain productive, working relationships with 90 Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
Logistics Coordinator
Tx Loadrunners
Euless, TX
01.2016 - 12.2018
- Fostered and built relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
- Booked freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
- Planned ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
- Proactively identify potential service failures and work with planning and dispatch to remedy issues.
- Communicated with customers regarding status updates as required by customers and provide solutions to problems that arise.
- Enter data into the TMW system accurately and completely.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Education
High school diploma -
University City High School
Philadelphia, PA06.2000
Marketing and Management - Some college
City Colleges of Chicago-Kennedy-King College
Chicago, ILSkills
- Customer relationship management
- Project leadership
- Truckload (TL) logistics
- Managing customer accounts
- Delegation
- Manager
- Team motivation
- Customer communication
- Team management
- Team leadership
- Operations management
- Facilities management
- Custodial experience
- Process improvement
- Sales experience within transportation industry
- Team development
- Office management
- Staffing management
- Continuous improvement
- Relationship management
- Improving operational efficiency
- Outdoor work
- Client communication
- Leadership
- Supervising experience
- Team supervision
- Customer complaint resolution
- Crew management
Certification
- Driver's License
- OSHA 10
Languages
English
Timeline
Supervisor of Custodial Service
Six Mile LLC
06.2025 - 12.2025
Custodial Supervisor
Vonachen Group
06.2024 - 01.2025
Regional Custodial Operational Manager
Amelia Building Maintenance
08.2020 - 06.2024
Logistics Coordinator
Tx Loadrunners
01.2016 - 12.2018
High school diploma -
University City High School
Marketing and Management - Some college
City Colleges of Chicago-Kennedy-King College