Melusi Demadema
Harare
Summary
Results-driven waiter with a proven ability to consistently meet objectives and deadlines in fast-paced restaurant environments. Demonstrates exceptional customer service skills, managing multiple tables while ensuring high levels of satisfaction and enhancing the overall dining experience. Strengths include strong communication, multitasking capabilities, and a commitment to delivering friendly service that fosters customer loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waiter
Silversea Cruise Line
01.2023 - Current
- Delivered accurate wine selections to enhance customer dining experience.
- Highlighted special offers, enhancing customer interest in additional purchases.
- Guided customers in selecting menu items through recommendations.
- Ensured prompt service of meals and beverages.
- Liaised with kitchen staff to monitor item availability and customer wait times.
- Ensured guest satisfaction by addressing feedback on food served.
Waiter
Norwegian Cruise Line
06.2017 - 02.2023
- Organized setup of utensils and dining spaces ahead of next shift.
- Arranged tables strategically to decrease waiting periods.
- Ensured compliance with legal drinking age requirements.
- Recommended menu items after providing detailed descriptions.
- Delivered outstanding customer service by forecasting guest needs and swiftly responding to requests.
Waiter
HSC (Hospitality Solutions Company)
11.2015 - 05.2017
- Worked for various 5
- Hotels & Blue chip companies which includes: The Michelangelo Hotel, Radisson Blu Hotel, Davinci Hotel, Sandton Sun, Blue Train (Pretoria to Cape town)
Waiter
Publicity Bar & Grill
09.2014 - 11.2015
- Company Overview: Subsidiary of Tsogo Sun (Silver Star Casino - South Africa)
- Subsidiary of Tsogo Sun (Silver Star Casino - South Africa)
Education
B. Com - Banking And Finance
Zimbabwe Open University
Harare02-2004
Some College (No Degree) - Cash Management Investment And Control
Africa University
MutareSome College (No Degree) - Handling Customers' Complaints
Spur Academy
South AfricaSkills
- Clear Communication in Presentations
- Efficient Service in High-Volume Settings
- Food Quality Inspection
- Menu item recommendation
- Calm demeanor
- Memory retention
- Table turnover
- Remote Ordering System
- Food allergy awareness
- Food and wine pairings
- Consistent Professional Image
- Fine dining
- High-Profile Client Assistance
Hospitalityexperience
- The Michelangelo Hotel
- Radisson Blu Hotel
- Davinci Hotel
- Sandton Sun
- Blue Train (Pretoria to Cape Town)
Computersoftwareliteracy
Microsoft Office, Excel, Spreadsheets, PowerPoint, Internet/Intranet Systems, Pastel V.6, Quick Books Pro, Pilot, Micros, Ikento, Remote ordering system
Languages
- English
- Zulu
- Shona
Hobbies and Interests
- Reading journals
- Interacting with people from different backgrounds
- Travelling
- Information browsing
- Playing pool table
- Chess
Strengthsskillsabilities
- Good track record of consistently meeting objectives and set deadlines.
- Ability to work with little or no supervision.
- Good caliber in presentations and facilitation skills.
Personal Information
- Health Status: Good
- Gender: Male
- Nationality: Zimbabwean
- Driving License: Clean class 4
Affiliations
- Love interacting with people from all walks of life.
- I enjoy travelling, learning different cultures
Languages
English
Upper Intermediate (B2)
B2
Accomplishments
- I was vacation hero 3 times at NCL (Its a recognition or award given to an outstanding crew)
Certification
- STCW
- Complaint handling for Servers
- TIPS Califonia
- Crowd Management
- Security Awareness
- Basic First Aid
- Fire Fighting
- Special Care for Disabled
References
References available upon request.
Timeline
Waiter
Silversea Cruise Line
01.2023 - Current
Waiter
Norwegian Cruise Line
06.2017 - 02.2023
Waiter
HSC (Hospitality Solutions Company)
11.2015 - 05.2017
Waiter
Publicity Bar & Grill
09.2014 - 11.2015
- STCW
- Complaint handling for Servers
- TIPS Califonia
- Crowd Management
- Security Awareness
- Basic First Aid
- Fire Fighting
- Special Care for Disabled
B. Com - Banking And Finance
Zimbabwe Open University
Some College (No Degree) - Cash Management Investment And Control
Africa University
Some College (No Degree) - Handling Customers' Complaints
Spur Academy
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