MELVA FLUCKER
Polk City
Summary
Dedicated Security Professional with extensive experience in healthcare and law enforcement. Focus on enhancing safety protocols, leading crisis intervention, and fostering a secure environment for patients and staff. Demonstrates strong judgment and integrity while managing security operations and teams.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Independent Courier
Blessed & Bossi Logistics
St. Petersburg
12.2025 - Current
- Delivered packages efficiently across diverse routes.
- Utilized GPS systems for optimal route planning.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Loaded and unloaded goods safely at delivery locations.
- Communicated with clients to confirm delivery details.
Security Officer Supervisor
Lakeland Regional Hospital
09.2014 - 04.2026
- Supervised, scheduled, and led a team of 15- 20 security officers, providing coaching, performance evaluations, and training in hospital-specific protocols, de-escalation, and patient safety procedures.
- Conducted daily shift briefings, assigning duties and ensuring comprehensive coverage across all hospital zones to enhance security readiness.
- Experienced CCTV/SOC operator, monitoring hospital-wide surveillance systems to detect safety hazards, patient elopement risks, and unauthorized access; coordinate real-time officer response, maintain situational awareness, and support investigations with video evidence and detailed incident documentation.
- Delivered timely and accurate reports to senior management on security operations, incidents, and trends to inform decision-making.
- Escorted and monitored Baker Act patients during transfers to Behavioral Health, employing approved restraint and observation techniques to ensure patient safety.
- Completed reports in Report Exec and RL Incident Reports, ensuring policies were followed.
- Managed morgue procedures to ensure compliance with hospital policies in accordance with hospital policy, HIPAA regulations, and legal documentation standards.
Customer Service Representative
Sykes
06.2013 - 10.2014
- Handled high volume of inbound calls professionally and efficiently, documenting customer information, issues, and resolutions in CRM to support brand reputation.
- Accommodated unique customer requests and made reasonable exceptions while adhering to company policies and guidelines, enhancing customer satisfaction.
- Followed up with customers reporting product issues, ensuring timely resolution of concerns to foster customer loyalty.
Custom Protection Officer
G4S Secure Solutions
07.2012 - 06.2013
- Oversaw multiple high-responsibility posts including Control Room, Property Room, Transport, and Dormitory supervision, showcasing adaptability and operational versatility for effective security management.
- Ensured discipline, order, and situational awareness through consistent monitoring and proactive communication with team members, contributing to a safer environment.
- Produced detailed incident, disciplinary, and activity reports, maintaining accuracy, clarity, and timeliness to support effective decision-making.
Detention Officer
Sumter Lee Regional Detention Center
07.2008 - 06.2011
- Supervised inmate populations, enforcing facility rules and regulations to maintain safety and compliance with State of South Carolina Department of Corrections standards.
- Executed multiple operational roles, including Control Room, Property Room, Transport, and Dormitory supervision, showcasing adaptability and proficiency across all security functions.
- Collaborated with command staff to develop and execute emergency response plans, participating in regular drills to strengthen institutional safety and staff readiness.
- Created and submitted complete, concise reports within required time frames to support effective communication and documentation.
Education
Integra -
CNA
09-2025
Stepful -
Medical Assistant
02-2025
Associate's degree - General Arts
Strayer University
05-2018
General High School Diploma -
Crestwood High
South Carolina06-1998
Skills
- Team collaboration and communication
- Security Operations
- Risk Assessment & Mitigation
- Access Control Systems
- Emergency Response
- Incident Reporting & Investigation
- Crisis Intervention
- Team Leadership & Training
- Customer Service
- HIPAA Compliance
- CCTV Monitoring
- De-escalation Techniques
- Policy Enforcement
Certification
- HIPAA
- CPR/AED Certified
- Blood Borne Pathogens
- Class D License
- Medication Technician Certificate
- TWIC
Areas Of Key Strength
- Team collaboration and communication
- Security Operations
- Risk Assessment & Mitigation
- Access Control Systems
- Emergency Response
- Incident Reporting & Investigation
- Crisis Intervention
- Team Leadership & Training
- Customer Service
- HIPAA Compliance
- CCTV Monitoring
- De-escalation Techniques
- Policy Enforcement
Performance Summary
Dedicated and highly organized Security Professional with extensive experience in healthcare and law enforcement environments. Proven ability to maintain safety, enforce policies, and provide professional, compassionate service to patients, staff, and visitors. Skilled in risk assessment, incident reporting, crisis intervention, and emergency response coordination. Demonstrates sound judgment, integrity, and leadership in managing security operations and teams. Proficient in security software, access control, and CCTV monitoring.
Timeline
Independent Courier
Blessed & Bossi Logistics
12.2025 - Current
Security Officer Supervisor
Lakeland Regional Hospital
09.2014 - 04.2026
Customer Service Representative
Sykes
06.2013 - 10.2014
Custom Protection Officer
G4S Secure Solutions
07.2012 - 06.2013
Detention Officer
Sumter Lee Regional Detention Center
07.2008 - 06.2011
Integra -
CNA
Stepful -
Medical Assistant
Associate's degree - General Arts
Strayer University
General High School Diploma -
Crestwood High