Melva Kines
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Customer-focused professional with successful 27-year career in Administration/Customer Service sector. Dynamic successful applying customer service and multitasking in busy business environment.
Overview
31
31
years of professional experience
Work History
Office Manager
LincolnVeterinary Clinic
05.2017 - 05.2024
- Handled sensitive information maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering, stocking, and shipment receiving.
- Oversaw daily workflow
- Served as a liaison between upper management and staff members for communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests for building repairs or improvements.
- Developed comprehensive policy manuals outlining procedures and guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Implemented new software tools increasing efficiency in task completion across teams.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Hospital Practice Manger
Animal Medical Center
08.1997 - 05.2017
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, creating a work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees.
- Addressed and remedied all team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 36 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations..
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Recruited, hired and trained all staff.
- Conducted routine facility inspections, identifying areas needing improvement.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Front Office Administrator
A 1 Moving And Storage
05.1993 - 05.1997
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Scheduled moving jobs.
- Organized crews to locations for packing household's and crews to load and transfer to another location. Unload and unpack.
- Worked mostly with military bases, packing and moving active military.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or over booking.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Helped on the road driver's to book labors in advance.
Education
High School Diploma -
Weaver High Scool
Weaver, AL05.1988
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Administrative Support
- Payroll Processing
- Bookkeeping
- Clerical Support
- Account Reconciliation
- Credit and collections
- Scheduling Coordination
- Inventory Control
- Staff Management
- Employee Supervision
- Operations Management
- Human Resources
- Conflict Management
- Staff hiring
- Supply Management
- Employee Training
- Policy Implementation
- Financial Reporting
- Team Supervision
- Staff Training
- Financial Accounting
- Event Coordination
- Meeting planning
- Facility Management
- Travel Coordination
- Workflow Planning
- Compliance Monitoring
- Decision-Making
- Shift Scheduling
- Performance reviewing
Timeline
Office Manager
LincolnVeterinary Clinic
05.2017 - 05.2024
Hospital Practice Manger
Animal Medical Center
08.1997 - 05.2017
Front Office Administrator
A 1 Moving And Storage
05.1993 - 05.1997
High School Diploma -
Weaver High Scool